Sebastian Bones Lopez
St. Cloud,FL
Summary
Dynamic Insurance Account Representative with a proven track record at Eddie Cabral State Farm, excelling in claims processing and client relations. Leveraging strong analytical thinking and a goal-oriented mindset, I enhance client retention through tailored policy recommendations and exceptional customer service, ensuring clients achieve their financial security objectives.
Overview
1
1
year of professional experience
Work History
Insurance Account Representative
Eddie Cabral State Farm
12.2024 - 04.2025
- Educated clients on policy structures, coverage details, and claims processes, ensuring informed decision making.
- Maintaining a high client retention rate through proactive policy reviews, customer service excellence, and relationship management.
- Conduct thorough risk assessments to recommend tailored policy options that enhanced financial security.
- Provided comprehensive auto, home, life and business insurance solutions, ensuring clients have appropriate coverage based on their needs and financial goals.
Sales Assistant
Porsche South Orlando
02.2024 - 11.2024
- Provided excellent customer service by greeting customers, answering inquiries, and guiding them to the appropriate sales staff.
- Maintained a thorough understanding of Porsche's vehicle features, and benefits to effectively assist the sales team in customer interactions.
- Managed vehicle inventory records, updating status and location of vehicles using dealership management software.
- Conducted routine inspections of vehicles to ensure they met the dealership's high standards.
Education
High School Diploma -
Econ River High School
Orlando, FLSkills
- Claims processing
- Goal-oriented mindset
- Insurance products
- Underwriting
- Customer service
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Relationship building
- Client relations
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Insurance Account Representative
Eddie Cabral State Farm
12.2024 - 04.2025
Sales Assistant
Porsche South Orlando
02.2024 - 11.2024
High School Diploma -
Econ River High School
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