Tiffany Gomez
Unitrust Financial
SAN ANGELO,TX
8
years of professional experience
Detail-oriented healthcare support specialist with expertise in medical billing and insurance follow-up. Proficient in electronic health record (EHR) platforms and CRM systems for verifying insurance benefits and resolving claims denials. In-depth knowledge of Medicare, Medicaid, and commercial claims processing enhances revenue cycle management.
Work History
Insurance Account Representative
2 Years 5 Months- Developed comprehensive insurance quotes tailored to client needs and preferences.
- Managed client accounts, ensuring accurate policy information and timely updates.
- Assisted clients with claims processing, providing guidance throughout the procedure.
- Analyzed customer feedback to enhance service quality and improve client satisfaction.
- Processed policy applications efficiently, ensuring accuracy and compliance with regulatory standards.
Customer Support Professional
1 Year 2 Months- Resolved customer inquiries through multiple communication channels, enhancing client satisfaction and loyalty.
- Collaborated with cross-functional teams to address complex customer issues, ensuring timely resolutions.
- Assisted in training new team members on customer service protocols and software applications for efficiency.
- Provided detailed information on hotel bookings, leveraging knowledge of system tools to streamline processes.
Patient Care Coordinator
4 Years 11 Months- Coordinated patient admissions and discharges, ensuring seamless transitions and comprehensive care delivery.
- Developed and maintained effective communication channels between patients, families, and healthcare providers.
- Implemented process improvements to enhance patient scheduling efficiency and reduce wait times.
- Trained new staff on best practices for patient coordination and system utilization.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
High School Diploma
Skills
Medical billing
Claims management
Payer management
EHR systems
Coding systems
Claims processing
Revenue Cycle Management
Data privacy
Insurance CRM Management
Call center operations
Multi-Channel Communication
Timeline
Insurance Account Representative
Unitrust Financial
02.2024 - 07.2026Read More
Customer Support Professional
Hotel Planner
12.2022 - 02.2024Read More
Patient Care Coordinator
Ochiltree General Hospital
01.2018 - 12.2022Read More
Ludi Pena Martin Accelerated Education Center
High School Diploma
Read More