Joshua Lafontaine

• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Greeted customers and listened closely to problems described to determine solutions.
• Reviewed associate performance to identify training needs.

Front end attendant, specializing in customer service. Working as a cashier, bagger, cart pushing, and self checkout supervisor. I also move heavy objects when needed. Able to lift heavy objects.

I am devoted, dedicated, and reliable.

• Increased customer satisfaction through prompt assistance with locating items and answering inquiries outside regular business hours.
• Maintained a clean and safe work environment by adhering to company safety protocols and procedures.
• Contributed to successful promotional events through timely setup, teardown, and rearrangement of displays as needed.
• Improved inventory accuracy by diligently tracking and updating stock levels during nightly restocking tasks.