Yessenia Perez
Miami,FL
Summary
Results-oriented Account Manager with over 5 years of experience in customer-facing roles within the aviation and financial sectors. Proven ability to build and maintain strategic client relationships, manage complex sales cycles, and deliver tailored solutions that drive customer satisfaction and revenue growth. Skilled in CRM platforms, ERP systems, and cross-functional collaboration with internal teams to ensure seamless execution of serviceable material transactions. Adept at navigating fast-paced environments with attention to detail, strong communication, and a proactive approach to problem-solving. Passionate about aviation and committed to operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Leader
VSE Aviation
07.2024 - Current
- Serve as the primary point of contact for assigned strategic accounts.
- Respond to incoming requests for quotations and build trust-based relationships.
- Understand clients’ business goals, challenges, and opportunities.
- Identify proactive opportunities to add value for key customers.
- Collaborate with internal departments including Business Development, Sales Support, Product Line, Repairs, and Warehouse.
- Stay informed on industry trends and emerging technologies.
- Perform other duties and projects as assigned by management.
MRO/Sales Account Specialist
Parker Meggitt
08.2022 - 07.2024
- Main point of contact for several OEMs and airlines such as, Textron, Southwest Airlines, and American Airlines.
- Focused on reducing the TAT and backlog of units by working with supply chain in order to ensure customer satisfaction.
- Offered exchanges to customers to accommodate AOG requests.
- Created sales orders based on a customer’s demand and their previous history.
Mortgage Loan Processor
PNC Mortgage
05.2018 - 08.2022
- Collected and organized all required documentation, including employment verification, bank statements, and income information.
- Ensured compliance with lending guidelines and regulations.
- Communicated with borrowers, loan officers, and other parties to address questions and provide updates on the loan status.
- Worked with title companies and attorneys involved in the closing process to ensure a smooth and timely transaction.
Education
Bachelor of Business Administration - Finance
Florida International University
Miami, FL12-2021
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07-2017
Skills
- Strong communication and relationship-building skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Self-motivated and team-oriented
- Excellent time management and organizational skills
- Ability to align priorities and communicate effectively across teams
- High energy, positive attitude, and a great sense of humor
- CRM & ERP System (Salesforce, Quantum ERP, SAP)
Timeline
Customer Service Leader
VSE Aviation
07.2024 - Current
MRO/Sales Account Specialist
Parker Meggitt
08.2022 - 07.2024
Mortgage Loan Processor
PNC Mortgage
05.2018 - 08.2022
Bachelor of Business Administration - Finance
Florida International University
Associate of Arts - Business Administration
Miami Dade College
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