Joshua Lampton
Barneveld,NY
Summary
Objective: To obtain a position that will utilize my skills, knowledge and experience in a higher level managerial position.
I am an experienced Sales Manager with over 12 years of experience in Retail Management. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
18
18
years of professional experience
Work History
Tracker Group Sales Manager
Bass Pro Shops
Utica, NY
08.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Hardlines Manager
Bass Pro Shops
Utica, NY
08.2022 - 08.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Showroom Manager
Raymour And Flannigan
Yorkville, NY
04.2021 - 08.2022
- Provided prompt, courteous service to every individual entering showroom.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Drove employee engagement and guest experience through coaching, training and development.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Tracker Group Sales Manager
Bass Pro Shops
Utica, NY
01.2014 - 04.2021
- Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Coach employees in successful selling methods and encouraged cross-selling to drive revenue
- Handle all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Train team members in successful strategies to meet operational and sales targets
- Recruit, interview and hire talented individuals bringing dynamic sales expertise to organization
- Oversee employee performance, correct problems and increase efficiency to maintain productivity targets
- Assess sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Department Manager
Office Depot
08.2012 - 12.2013
- Developed an employee culture focused on equipping employees to independently meet customer needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Manager
Bass Pro Shops
08.2007 - 06.2012
- Responsible for the store's point of sale, financial management and overall compliance of all operational procedures
- Oversee the scheduling, training, reviews of Cash Office, Front End, and Operations Support teams; Handle the daily Manager on Duty responsibilities for total store operation
- Supported the store in achievement of departmental sales, gross margins, inventory shrinkage, and payroll goals; Executed Front End merchandising directives; Supported a strong commitment to world class customer service; Coached and motivated associates to promote positive customer relations and a productive team-oriented work environment
Education
Some College (No Degree) - General Studies
Moberly Area Community College
Moberly, MOSkills
- Customer relations
- Customer service
- Financial management
- Creating sales strategies
- Individual and group coaching
- Sales processes
Timeline
Tracker Group Sales Manager
Bass Pro Shops
08.2023 - Current
Hardlines Manager
Bass Pro Shops
08.2022 - 08.2023
Showroom Manager
Raymour And Flannigan
04.2021 - 08.2022
Tracker Group Sales Manager
Bass Pro Shops
01.2014 - 04.2021
Department Manager
Office Depot
08.2012 - 12.2013
Customer Service Manager
Bass Pro Shops
08.2007 - 06.2012
Some College (No Degree) - General Studies
Moberly Area Community College