Experienced in leading sales departments to increase sales and guest loyalty. Utilizes strategic planning and effective communication to guide teams to meet sales goals. High level focus on creating and maintaining strong guest relationships and adapting strategies to help achieve sales goals.
Overview
4
4
years of professional experience
Work History
Material Handler
FedEx Express
Indianapolis, IN
03.2025 - Current
Transports freight to appropriate locations
Maintains a safe work environment by following proper safety protocols
Work alongside team to ensure timely completion of tasks and high-quality work standards.
Assists other teams in need of additional help during offloading and onloading of aircraft
Communicates weekly with manager in regards to any possible issues or week to week items
Assistant General Manager
Menards Inc. - Home Improvement
Camby, IN
08.2024 - 02.2025
Ensured that customer service standards were met or exceeded at all times.
Conducted regular staff meetings to communicate goals, updates, and receive feedback.
Assisted guests in store helping to guide them to the correct products by explaining the features and benefits of products offered
Worked with over 100 store sales team members and department managers on how to effectively increase sales with the store as well as communicating back to the general manager
Aided in establishing relationships with store vendors and gaining product knowledge in order to help increase store sales
Managed certain financial aspects of the store including daily cash flow and accounts payable
Promptly resolved guest issues in store by offering solutions to best fit the guests and store needs.
Handled building facility issues on a weekly basis and worked with outside vendors to receive bids for necessary maintenance work
Sales Department Manager
Menards Inc. - Home Improvement
Three Rivers, MI
04.2022 - 08.2024
Managed daily department operations such as freight flow and team member performance
Trained and motivated the sales team within the department on expectations and how to be sales focused
Established relationships with vendor reps during store visits to help increase my own and my team member's product knowledge in regard to specific products from those vendors
Handled customer relations issues offering solutions to best fit the guests needs
Communicated daily with assistant department manager and general managers on department performance and offered solutions to potential issues
Collaborated with assistant manager and my team members on sales goals for the department and created an action plan on how to best meet those goals
Assistant Department Manager
Menards Inc. - Home Improvement
Three Rivers, MI
04.2021 - 04.2022
Facilitated daily operations within the department, ensuring tasks were completed accurately and on time.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Trained team members on company policies, procedures, and best practices
Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Coached team members in product specifications and the sales process in order to help increase sales
Communicated daily with the department manager and general managers on department performance and potential issues or ideas