Joshua Lattuada
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Substitute Teacher
Natomas Charter School
Sacramento, CA
04.2024 - 01.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Registered Behavior Technician
Total Education Solutions Inc.
Sacramento, CA
04.2023 - 10.2023
- Used IPad software to document patient information, progress notes, and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
Substitute
Natomas Unified School District
Sacramento, CA
06.2017 - 02.2023
- Differentiated classroom and small group instruction to meet needs of students with different learning styles and ability levels.
- Supervised lunchroom and recess activities.
- Directed group activities to promote immersive, play-based learning.
Education
Bachelor of Science - Psychology
Sacramento State University
Sacramento, CA 08.2017 - 05.2023
Skills
- Effective communication
- Customer relationship management
- Quality assurance
- Store maintenance
- Organizational strengths
- Conflict mediation
- Customer relations
- Technologically savvy
- Customer service
- High-energy attitude
Certification
- Bloodborne Pathogens Training - Occupational Safety and Health Administration (OSHA).
- Child Abuse Recognition and Reporting Training - State-approved provider.
- Emergency Substitute Teaching Permit - California Department of Education.
- First Aid Certification - American Red Cross.
- Crisis Prevention Intervention (CPI) Certificate - Crisis Prevention Institute.
Accomplishments
- Took all offered shifts to maintain coverage for students
- Recognized by multiple schools as an excellent substitute.
- Completed extra training to further help students under care.
- Specialized in substituting Special Education classes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Natomas Unified School District Community Advisory Committee
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Native language
Timeline
Substitute Teacher
Natomas Charter School
04.2024 - 01.2025
Registered Behavior Technician
Total Education Solutions Inc.
04.2023 - 10.2023
Bachelor of Science - Psychology
Sacramento State University
08.2017 - 05.2023
Substitute
Natomas Unified School District
06.2017 - 02.2023
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