Joshua Lemus
Office Depot Inc
BEAUMONT,TX
3
Languages
1
Certification
1
year of professional experience
Detail-oriented Customer Service Professional experienced in enhancing service efficiency and achieving high satisfaction. Resolved inquiries and improved customer experiences through effective collaboration and strong communication skills. Focused on leveraging and developing skills in a Level 2 Security Role.
Work History
Copy and Print Associate
6 Months- Assisted customers in selecting appropriate print solutions based on project needs.
- Operated digital printing equipment to produce high-quality printed materials.
- Maintained inventory of paper and printing supplies, ensuring availability for customer requests.
- Collaborated with team members to streamline workflow processes and improve service efficiency.
- Provided training and support to new associates on copy and print services procedures.
- Ensured accuracy in order processing by double-checking specifications before production.
- Resolved customer inquiries and complaints professionally, enhancing overall satisfaction.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Implemented specific client requests to customize their printed materials according to desired specifications.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
Retail Sales Associate
10 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to inform customer decisions.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Collaborated with team members to restock inventory and organize displays effectively.
- Addressed customer inquiries and resolved issues promptly, ensuring satisfaction.
- Engaged in upselling techniques, promoting additional products to enhance sales opportunities.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Criminal Justice
- Relevant Coursework: intro to criminal Justice & court and law systems
High School Diploma
- Honor Roll Graduate of 2026
- cum laude graduate
- Relevant Coursework: Intro to Criminal justice & Court systems
- DECA Member
- NTHS Member
- Hispanic alliance Member
- 3.3 GPA
- Ranked in Top 25% of class
Skills
Print quality assurance
Customer consultation
Training and mentoring
Continuous improvement mindset
Metrics tracking
Deadline-oriented
Effective communication
Collaborative teamwork
Collaboration
Problem-solving
Problem resolution
Strong communication
Problem resolution abilities
Detail-oriented
Teamwork and collaboration
Cross-functional teamwork
Effective communication
Critical analysis
Certification
- Level II Security officer Training - May 2026 - May 2027
Languages
Spanish
Professional Working
English
Full Professional
Latin
Elementary
Timeline
Copy and Print Associate
Office Depot Inc
08.2025 - 02.2026Read More
Retail Sales Associate
BootBarn
10.2024 - 08.2025Read More
Lamar University
Bachelor of Science from Criminal Justice
Read More
Beaumont United High School
High School Diploma
Read More