LORENZO WHITE
Columbus,OH
Summary
Dedicated professional skilled in print operations and customer service. Expertise in maintaining quality control and resolving complex issues, along with a proven track record in developing training programs that enhance team performance and operational excellence.
Overview
15
15
years of professional experience
Work History
Print Operator
JPMorgan Chase
Columbus, Ohio
02.2024 - Current
- Maintain operation of high-speed printing presses to deliver diverse banking documents for customer needs.
- Monitored print quality, ensuring compliance with JPMorgan Chase standards.
- Conducted quality assurance checks on printed materials for accuracy before distribution. for accuracy and quality assurance purposes.
- Troubleshot minor machine issues during operations to minimize downtime.
Customer service Rep.
Gap Inc.
Groveport, OH
07.2022 - 07.2023
- Handled 50-100 calls daily to assist customers with order inquiries and support.
- Resolved customer issues promptly while maintaining company policy and guidelines.
- Addressed customer issues effectively within established company policies.
- Ensured adherence to PCI standards
Customer service rep.
Contact us Inc.
Columbus, OH
12.2022 - 06.2023
- Responded to incoming client calls, delivering clear information about services to facilitate informed decisions.
- Coordinated transportation for medical appointments, confirming pick up and drop off with Lyft to ensure timely arrivals.
- Collaborated with colleagues to compile and provide relevant data, managing overnight arrivals and departures during night shifts.
dock trainer
Amazon
Etna, OH
05.2017 - 12.2022
- Trained newly hired top talent to fill key positions and maximize productivity.
- Delivered training sessions on safety procedures and operational standards.
- Developed engaging training materials for diverse employee skill levels.
- Assessed training needs to improve team performance and knowledge retention.
Escalation Resolution Specialist
Zulily
Gahanna, OH
04.2012 - 05.2017
- Sustained a 90% resolution rate against an 80% standard, contributing to significant cost savings and retention of hundreds of customers.
- Resolved customer issues requiring higher authority and clearance, achieving a 90% resolution rate against an 80% standard.
- Handled 50-100 calls daily, assisting reps by providing effective solutions for customer issues.
Education
Associate of Arts -
Columbus State Community College
Columbus, OHSkills
- High-speed printing
- Print quality assurance
- Quality assurance
- Print troubleshooting
- Troubleshooting machinery
- Press maintenance
- Microsoft office, outlook, excel, word, PowerPoint
- Microsoft Teams
- Problem-solving
Timeline
Print Operator
JPMorgan Chase
02.2024 - Current
Customer service rep.
Contact us Inc.
12.2022 - 06.2023
Customer service Rep.
Gap Inc.
07.2022 - 07.2023
dock trainer
Amazon
05.2017 - 12.2022
Escalation Resolution Specialist
Zulily
04.2012 - 05.2017
Associate of Arts -
Columbus State Community College