Mamie R. Daniel
Epiq Global-Service Specialist / Hall Booth Smith, P. C.
Jonesboro,GA
22
years of professional experience
Detail-oriented and dependable professional with a strong background in customer service, logistics coordination, and team collaboration. Proven ability to manage fast-paced environments, prioritize tasks, and ensure accuracy in operations. Skilled in handling multiple tasks, resolving issues, and maintaining organized workflows to meet deadlines and exceed expectations. Extremely punctual.
Work History
Scan Dept/Records Clerk
2 Years- Scan and print jobs, create CDs and flash drives, interact with attorneys’ staff and clients to address and complete a variety of requests. Daily pick-up and delivery of USPS, UPS, FedEx and Certified mail. Managed inventory of office supplies to ensure availability. Break rooms, Boardrooms and Conference rooms. Managed the inventory and restocked supplies in the kitchen and document reproduction areas. Maintained cleanliness and organization of all breakrooms and work areas. Prepared conference rooms by arranging furniture and equipment before meetings. and broke down and cleaned conference rooms before and after meetings.
- Implemented standardized filing procedures to enhance document management accuracy and consistency.
- Organized and maintained electronic and physical records systems for efficient access and retrieval.
Printing Assistant
1 Year 2 Months- Assisted clients with incoming emails, scanned jobs, various print jobs, and organized immigrant filing while maintaining original electronic files and providing clients with updates that met deadlines.
- Operated high-speed printing equipment to produce quality materials efficiently.
- Coordinated print production schedules to meet project deadlines and client requirements.
- Assisted in troubleshooting printing issues to minimize downtime and maintain workflow continuity.
Floor Associate
12 Years 4 Months- Managing clients along with incoming copy jobs, faxes, expense reports and scanning, hand delivery and sorting all incoming mail, including FedEx, UPS packages, retrieving customer and client mail
- Coordinated daily operations and workflows to ensure efficient service delivery.
- Implemented process improvements that streamlined workflow and increased productivity.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Customer Service Clerk
3 Years 10 Months- Managed clients and processed incoming copy jobs, faxes, and expense reports.
- Processed incoming documents efficiently, maintaining organized records for team access and retrieval.
- Managed customer inquiries through multiple communication channels, ensuring timely and accurate responses.
Education
Certificate - Business Administration
Diploma - Basic
Skills
Filing systems expertise
Records management
Quick learner
Scanners and copiers
Document management
Organizational skills
Dependable and responsible
High-speed printing
Confidential materials handling
Timeline
Scan Dept/Records Clerk
Epiq Global-Service Specialist / Hall Booth Smith, P. C.
04.2024 - 04.2026Read More
Printing Assistant
Epiq Global-Service Specialist / Troutman & Pepper
02.2023 - 04.2024Read More
Floor Associate
Canon Business Process Services — Floor Coordinator
02.2008 - 06.2020Read More
Customer Service Clerk
Document Technologies-Floor Coordination
04.2004 - 02.2008Read More
Washington High School
Diploma from Basic
Read More
Discovery Learning, Inc.
Certificate from Business Administration
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