Joshua Lewin
Oriskany,NY
Summary
Proven track record at Excellus BCBS in elevating customer satisfaction through exceptional service and problem resolution. Skilled in data entry and empathetic communication, I consistently improved processes and fostered positive relationships. Achieved notable results in high-pressure environments by leveraging adaptability and a keen focus on customer needs.
Overview
5
5
years of professional experience
Work History
Customer Care Advocate IIIA
Excellus BCBS
09.2021 - Current
- Managed multiple priorities under tight deadlines while remaining calm under pressure and delivering excellent results consistently.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Provided timely feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Worked closely with other departments when necessary to address interrelated concerns affecting customer experience.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Warehouse Manager
One Source Millwork
10.2019 - 09.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Education
High School Diploma -
Canastota High School
Canastota, NY06-2008
Skills
- Active learning
- Call center experience
- Data entry proficiency
- Complaint handling
- Follow-up skills
- Empathy display
- Customer service
- Time management
- Multitasking and organization
- Inbound customer service
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Problem resolution
- Relationship building
- First call resolution
Timeline
Customer Care Advocate IIIA
Excellus BCBS
09.2021 - Current
Warehouse Manager
One Source Millwork
10.2019 - 09.2021
High School Diploma -
Canastota High School
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