Joshua Lilly
Pflugerville,TX
Summary
Professional with strong background in terminal operations, prepared to lead and enhance logistics and supply chain efficiency. Adept at team collaboration, consistently delivering results in dynamic environments. Skilled in process optimization, safety compliance, and resource management. Known for reliability and adaptability in meeting organizational goals.
Overview
10
10
years of professional experience
Work History
Terminal Operations Manager
Cleared Direct
03.2025 - Current
- Oversaw daily terminal operations, ensuring adherence to safety protocols and operational efficiency.
- Managed logistics coordination, optimizing cargo flow and reducing turnaround times.
- Implemented process improvements that enhanced service delivery and reduced operational delays.
- Trained and mentored staff on best practices in terminal operations and safety compliance.
Airside Operations
United Airlines
07.2023 - 09.2024
- Initiated communications with airlines and airport personnel to resolve problems pertaining to airside operations.
- Implemented rigorous emergency management procedures, reducing the impact of unforeseen incidents on client operations.
- Assisted in the training and development of new staff members, sharing knowledge and expertise in the press operations field.
- Maintained open communication with supervisors and peers regarding any potential obstacles or challenges faced during daily operations.
Cashier
Adult Megaplex
12.2022 - 07.2023
- Delivered prompt and friendly service while managing POS transactions.
- Verified legal age compliance for restricted item purchases.
- Maintained store presentation through restocking and merchandising.
- Resolved customer concerns with professionalism and discretion.
Activities Host
Punch Bowl Social
09.2022 - 01.2023
- Hosted and facilitated interactive games and events for guests.
- Maintained activity areas for cleanliness and readiness.
- Supported front-of-house staff to enhance guest experiences.
- Scheduled facility use and coordinated maintenance needs.
Processing Assistant / Warehouse Supervisor
Amazon
06.2020 - 08.2022
- Led warehouse operations including inventory, shipping, and logistics.
- Supervised and trained staff on safety, efficiency, and productivity.
- Enforced on-time shipments and improved operational workflows.
- Secured facility and assets while implementing safety programs.
Service Manager
Chipotle
04.2015 - 04.2017
- Directed FOH and BOH operations to ensure food quality and safety.
- Recruited, hired, and trained new team members.
- Addressed customer feedback and implemented service improvements.
- Monitored kitchen procedures to ensure compliance with brand standards.
Education
Associate of Science - Business
Angelina College
Lufkin, TX05.2015
Skills
- Team leadership
- Warehouse management
- Customer service expertise
- Food service operations
- Shift scheduling
- Regulatory safety compliance
- Logistics coordination
- Process optimization
- Environmental awareness
Timeline
Terminal Operations Manager
Cleared Direct
03.2025 - Current
Airside Operations
United Airlines
07.2023 - 09.2024
Cashier
Adult Megaplex
12.2022 - 07.2023
Activities Host
Punch Bowl Social
09.2022 - 01.2023
Processing Assistant / Warehouse Supervisor
Amazon
06.2020 - 08.2022
Service Manager
Chipotle
04.2015 - 04.2017
Associate of Science - Business
Angelina College
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