Joshua L. Irwin
Johnson City,TN
Summary
Experienced technology professional with a strong background in IT management, cloud services, cybersecurity, and systems administration. Skilled in implementing and optimizing a variety of technological solutions to enhance business operations. Proven track record in leading projects that improve system efficiency, security, and scalability across diverse environments. Committed to leveraging technology to drive business innovation, streamline processes, and ensure robust system performance. Highly skilled in managing
Overview
1
1
Certification
Work History
IT Administrator
Linville Land Harbor - Property Owners Association
Linville, NC
- Managed multi-site IT infrastructure, including server administration, networking, cloud integration, and cybersecurity.
- Led the design and deployment of secure wireless networks across community amenities.
- Developed and implemented a QR code access control system, improving facility security and enhancing operational efficiency.
- Oversaw IT budgets, service-level agreements (SLAs), vendor management, and reported directly to the board of directors.
- Administered cloud-based services, backups, and disaster recovery systems, ensuring continuous service availability.
- Directed technical planning and implementation of large-scale infrastructure projects, maintaining service quality and operational performance.
Systems/Network Engineer
MooreCo, Inc. - Technology Department
Temple, TX
- Maintained and expanded enterprise network infrastructure across multiple locations, ensuring high availability and performance.
- Deployed and supported a wide range of systems and network hardware, including switches, firewalls, wireless access points, and servers.
- Provided Active Directory administration, site-to-site VPN configuration, and remote site support for over X locations.
- Managed technical support ticketing system, consistently resolving incidents within SLA targets, contributing to improved user satisfaction.
- Assisted in planning and executing network upgrades and security hardening initiatives, enhancing network reliability and security posture.
Contract Desktop Configuration Specialist
Baylor Christian University - Information Technology Services
Waco, TX
- Configured and deployed workstations, ensuring compliance with organizational standards and security policies.
- Performed software imaging, asset tracking, and technical support for end users, reducing downtime and improving productivity.
- Managed and documented hardware/software inventories to streamline resource allocation.
Education
Bachelor of Science - Software Engineering (Java)
Western Governors University
Salt Lake City, UTAssociate of Applied Science - Computer Networking and System Administration
Texas State Technical College
Waco, TXSkills
- Network administration and support
- Disaster recovery planning
- Active Directory management
- Incident resolution strategies
- Software and mobile device management
- Firewall and port security
- IT service management
- TCP/IP and VPN configuration
- Switching and routing protocols
- Windows Server and Office 365 administration
- Azure and AWS cloud services
- Python, Java, HTML, CSS, SQL
- Wireless access point management
- Copper and fiber cabling
- Security best practices in IT
Certification
- AWS Certified Cloud Practitioner
- ITIL 4 Foundation
- CompTIA Project+
References
References available upon request.
Timeline
IT Administrator
Linville Land Harbor - Property Owners Association
Systems/Network Engineer
MooreCo, Inc. - Technology Department
Contract Desktop Configuration Specialist
Baylor Christian University - Information Technology Services
Bachelor of Science - Software Engineering (Java)
Western Governors University
Associate of Applied Science - Computer Networking and System Administration
Texas State Technical College
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