Joshua Liston
Oswego,IL
Summary
Results-driven Senior Project Consultant with expertise in strategic planning, risk management, and team leadership. Focused on aligning projects with business objectives and enhancing stakeholder engagement. Achievements include streamlined workflows and significant cost reductions.
Overview
11
11
years of professional experience
Work History
Senior Diagnostic Project Consultant
International
Lisle, IL
12.2023 - Current
- Executed cross-functional projects enhancing digital tools by aligning requirements with engineering and business stakeholders.
- Facilitated system integration by collaborating with product owners and operations teams to streamline data sources and enhance accessibility.
- Transitioned project management processes to modern systems, establishing workflows and dashboards for improved collaboration.
- Optimized workflows by identifying inefficiencies, redesigning processes, and implementing updates that reduced task duration.
- Analyzed performance data to assess platform effectiveness and inform enhancement prioritization.
- Maintained standardized operating procedures (SOPs) ensuring alignment with project progression and consistency.
Vehicle Programming/Ez Tech Support
Navistar
Lisle, IL
09.2021 - 12.2023
- Delivered ECM, body controller, and ABS programming support to dealers and fleets, ensuring accurate vehicle functionality.
- Diagnosed complex programming issues and implemented effective solutions.
- Delivered phone and remote assistance to address dealer inquiries effectively.
- Assisted dealers through case files, phone calls, and LogMeIn support requests.
- Developed standard operating procedures for internal and external customer support, enhancing service consistency.
- Streamlined communication channels for dealer support, facilitating quicker issue resolution.
- Documented vehicle programming processes and team information for future reference.
- Supported proprietary software applications to ensure optimal performance.
Field Service Engineer
Navistar, Inc.
Lisle, IL
10.2018 - 01.2021
- Executed on-vehicle calibrations, parameter resets, forced regens, and component functional tests, validating repairs and ensuring compliance with emissions and performance standards.
- Performed advanced diagnostics using OEM service tools (e.g., DLB, NED, FCAP/Guide) to analyze fault code patterns, data logs, CAN network traffic, and component behavior across engine and aftertreatment systems.
- Conducted deep-dive root-cause investigations into intermittent electrical faults, sensor failures, and communication errors by interpreting schematics, wiring diagrams, and network topology.
- Guided dealer technicians through fault isolation steps and validated diagnostic strategies, ensuring adherence to OEM repair procedures.
- Supported warranty and product engineering teams by submitting high-quality case documentation, escalating repeat issues, and supplying field data used for service bulletins and product improvements.
- Identified systemic issues across medium-duty platforms by analyzing case file trends, contributing to corrective action plans and improved diagnostic pathways, and validating failed components through field testing to ensure accurate part replacement.
Client Service Consultant
MetLife
Aurora, IL
06.2017 - 10.2018
- Proactively contacted clients to deliver exceptional customer service and resolve inquiries.
- Presented alternative solutions and plan design options, serving as liaison between clients and internal teams to enhance client satisfaction.
- Collaborated with Financial team to analyze client reports, identifying claims increases and premium spikes.
- Generated custom data reports and conducted client account billing audits, providing detailed analysis to identify discrepancies and improve billing accuracy.
- Coordinated client meetings and prepared presentations for in-person and conference calls, facilitating effective communication and client engagement.
- Maintained knowledge of MetLife and competitor products, tracking industry trends.
- Led implementation of new clients and integrated MetLife product lines into existing accounts.
- Participated in cross-functional project teams, contributing as enrollment subject matter expert and updating templates.
Technical Parts Support Coordinator
Navistar International Inc.
Lisle, IL
01.2015 - 01.2017
- Oversaw development of new processes for products and systems, collaborating with management on cost-effective solutions.
- Delivered training and mentorship to personnel, enabling staff to resolve complex technical incidents effectively.
- Maintained challenging customer accounts by identifying and resolving issues while ensuring corporate compliance.
- Facilitated meetings to align business objectives, contributing to streamlined operational efficiency.
- Enhanced proprietary software functionality, resulting in improved performance and user experience.
Skills
- Project management
- Process optimization
- Data analysis
- System integration
- Technical documentation
- Customer relationship management
- Digital tool implementation
- Performance assessment
- Technical troubleshooting
- Cross-functional collaboration
- Client account management
Qualifications Summary
- Highly effective representative of the organization working with internal and external customers.
- Strong track record of implementing best practices and procedures to increase efficiencies, client relations, sales and quality control.
- Constant eye on performance and areas for improvement to achieve the desired goals.
- Automotive experience.
- Completed 3 lean initiative.
- Completed half a million-dollar savings initiative while working for Facilities.
Timeline
Senior Diagnostic Project Consultant
International
12.2023 - Current
Vehicle Programming/Ez Tech Support
Navistar
09.2021 - 12.2023
Field Service Engineer
Navistar, Inc.
10.2018 - 01.2021
Client Service Consultant
MetLife
06.2017 - 10.2018
Technical Parts Support Coordinator
Navistar International Inc.
01.2015 - 01.2017