Joshua Lock
Wheatland,WY
Summary
Experienced kitchen manager skilled in multitasking, inventory management, and team training. Proven ability to enhance customer satisfaction and drive profitability through effective budget management and operational compliance.
Overview
13
13
years of professional experience
Work History
Kitchen Manager
Spaghetti West
Wheatland, WY
10.2025 - Current
- Oversaw kitchen operations to ensure compliance with health and safety regulations.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained and mentored kitchen staff on food preparation techniques and safety protocols.
- Developed menu items that enhanced customer satisfaction and increased operational efficiency.
- Collaborated with front-of-house staff to enhance overall dining experience for guests.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Finish Foreman
Capstone General Contractors
Wheatland, WY
10.2022 - 11.2025
- Supervised daily operations, ensuring compliance with safety regulations and project specifications.
- Coordinated workflow among crew members to enhance productivity and efficiency on job sites.
- Trained and mentored new employees on best practices and use of equipment.
- Implemented process improvements that reduced downtime and increased overall project throughput.
- Conducted regular safety meetings to reinforce workplace safety protocols and address concerns.
- Monitored project progress, resolving issues to maintain adherence to timelines and quality standards.
- Evaluated team performance, providing feedback to enhance skill development and operational effectiveness.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
Title Clerk
CH Brown Co LLC
Wheatland, WY
10.2021 - 10.2022
- Processed vehicle title applications with attention to detail and compliance standards.
- Maintained accurate records of title transfers and registrations in company database.
- Coordinated with state agencies to resolve title discrepancies and ensure timely processing.
- Trained new staff on title processing procedures and regulatory requirements.
- Communicated with customers to resolve common title issues.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Deisel Mechanic
Lock Trucking Inc
Wheatland, WY
06.2019 - 10.2021
- Diagnosed diesel engine issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on diesel engines to ensure optimal performance and reliability.
- Repaired and replaced faulty components to minimize downtime of fleet vehicles.
- Led troubleshooting efforts for complex mechanical failures, enhancing repair efficiency.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Documented findings and actions taken.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Streamlined parts inventory management to prevent overstock and shortages, facilitating smoother workshop operations.
Dispatcher Manager
Lock Trucking Inc
Wheatland, WY
02.2017 - 06.2019
- Oversaw daily dispatch operations to ensure timely delivery and optimal route planning.
- Coordinated communication between drivers, clients, and management to resolve issues effectively.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Trained and mentored new dispatch staff on best practices and system usage.
- Analyzed performance metrics to identify trends and recommend strategic adjustments for improvement.
- Established safety protocols for drivers, ensuring compliance with industry regulations and company standards.
- Answered phone calls and responded to customer emails.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Provided customers with information on products and services.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized customer feedback to improve customer service.
Dispatcher
Lock Trucking Inc
Wheatland, WY
05.2015 - 02.2017
- Coordinated daily dispatch operations to optimize delivery routes.
- Managed communication between drivers and clients to ensure timely service.
- Monitored vehicle locations using GPS tracking systems for efficient routing.
- Resolved scheduling conflicts and customer inquiries to enhance satisfaction.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Communicated with customers to provide delivery updates and resolution.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Diesel Shop Assistant
Lock Trucking Inc
Wheatland, WY
05.2013 - 05.2015
- Assisted customers in selecting products, ensuring satisfaction with purchases.
- Managed inventory levels, restocking shelves to maintain optimal product availability.
- Operated point-of-sale system, handling transactions efficiently and accurately.
- Collaborated with team members to improve store layout and enhance customer experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Lock Haven Homeschool
Wheatland, WY05-2013
Skills
- Multitasking and organization
- Customer service
- Inventory management
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
Timeline
Kitchen Manager
Spaghetti West
10.2025 - Current
Finish Foreman
Capstone General Contractors
10.2022 - 11.2025
Title Clerk
CH Brown Co LLC
10.2021 - 10.2022
Deisel Mechanic
Lock Trucking Inc
06.2019 - 10.2021
Dispatcher Manager
Lock Trucking Inc
02.2017 - 06.2019
Dispatcher
Lock Trucking Inc
05.2015 - 02.2017
Diesel Shop Assistant
Lock Trucking Inc
05.2013 - 05.2015
High School Diploma -
Lock Haven Homeschool