Joshua W. Long
Experienced Insurance Professional
Mesquite
Summary
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Insurance Claims, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Defensive Arbitration Specialist
State Farm
03.2019 - Current
- Engaged in pilot program in Winter Haven, FL to launch of new subrogation services department
- Joined in and created new department within Richardson hub and assisted in training new hires to the section.
- Highly successful in formulating and presented written arguments within arbitration forums
- Researched and used case law to argue defensive positions on behalf of State Farm for claims occurring across the entire USA.
- Presented templates for company wide use, resulting favorable arbitration decisions.
- Managed own personal inventory with strict timeline responses required.
- Trained newer employees using expertise unique to my position at State Farm
- Streamlined claims processing to enhance customer satisfaction and reduce turnaround times.
- Developed training programs for new staff, improving team efficiency and knowledge retention.
- Analyzed customer feedback to identify service improvement opportunities, leading to enhanced policy offerings.
- Collaborated with cross-functional teams to implement new software solutions, increasing operational effectiveness.
Property Claims Specialist
State Farm
07.2014 - 03.2019
- Promoted to complex claim handling after 1 year of claims experience.
- Assisted in the resolution customer issues, including corporate complaints, on behalf of Management.
- Investigated, reviewed, and concluded complex claims such as thefts, fires, and those involving lawsuits with accuracy and integrity.
- Represented State Farm along with attorneys who were defending cases for our insureds.
- Collaborated with clients and adjusters to gather necessary information for accurate claim assessments.
- Implemented process improvements to enhance claim resolution efficiency and customer satisfaction.
- Mentored junior staff on claims procedures, fostering a culture of continuous learning and development.
Branch Manager
Bruners Insurance
02.2013 - 04.2014
- Managed a staff of two customer services representatives to meet and exceed office sales goals.
- Sold policies for over a dozen different companies involving many types of risks via walk in clients and those over the phone.
- Collaborated on local marketing initiatives and social media strategy, driving incoming lead generation.
- Directed daily branch operations, ensuring adherence to company policies and regulatory standards.
- Led team training initiatives, enhancing staff performance and service delivery.
- Managed client relationships, resolving complex issues to foster loyalty and retention.
- Developed and implemented strategic sales plans amd customer service guidelines, driving revenue growth within the branch.
Service Direct Underwriter
GEICO
04.2007 - 02.2013
- Utilized critical thinking skills and contract knowledge to properly rate policies for the state of Florida.
- Analyzed insurance applications to assess risk and determine coverage eligibility.
- Evaluated underwriting guidelines to ensure compliance with company policies and state regulations.
- Collaborated with agents to gather necessary documentation and clarify applicant information.
- Developed risk assessment models to streamline decision-making and improve accuracy.
Education
Bachelor of Arts - Sociology
University of South Florida
Tampa, FL06.2004
High School Diploma -
Tampa Bay Technical High School
Tampa, FL06.1999
Skills
Investigative reasoning for complex challenges
Enhanced customer service skills
Skilled in computer applications
Effective communication skills
Skilled in communicating and working with attorneys during legal matters
Knowledgeable in understanding legal documents and applying case law
Focused but kind management skills of employees under my direction
Certification
TEXAS CLAIMS INSURANCE LICENSE - Currently possess the above claims license and have non-residence licenses to adjust claims in all 49 other States.
Licenses
Texas Claims Insurance License
Currently possess the above claims license and have non-residence licenses to adjust claims in all 49 other States.
Florida 2-20 Insurance LicensePreviously completed and utilized the above license in the state of Florida to sell property and casualty insurance
Timeline
Defensive Arbitration Specialist
State Farm
03.2019 - Current
Property Claims Specialist
State Farm
07.2014 - 03.2019
Branch Manager
Bruners Insurance
02.2013 - 04.2014
Service Direct Underwriter
GEICO
04.2007 - 02.2013
Bachelor of Arts - Sociology
University of South Florida
High School Diploma -
Tampa Bay Technical High School