Joshua Lopez
Los Angeles,CA
Summary
Reliable and motivated professional with experience in airport services, security operations and customer support. Skilled in maintaining safe environments, assisting the public, and following strict operational procedures. Known for strong communication, attention to detail, and a positive work ethic. Bilingual and dedicated to delivering excellent service while supporting organizational safety and efficiency. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
1
1
Certification
Work History
Customer Service Representative
Matrix Aviation LAX
Los Angeles, CA
- Delivered professional assistance to airline passengers
- Helped customers complete baggage tags and navigate TSA procedures
- Supported inbound flight operations and passenger arrivals
- Provided Customer Service with Information Regarding flight Information
Ground Service Agent
Calop Aeroground Services LAX
Los Angeles, CA
- Ensured baggage was properly tagged and routed through TSA screening systems
- Assisted passengers with oversized baggage and special handling procedures
- Prepared airline counters and operational areas prior to daily flights
Airport Sanitation Technician
ERMC Aviation LLC
Los Angeles, CA
- Maintained cleanliness of high-traffic airport areas including terminals, restrooms, waiting areas, and corridors
- Swept, mopped, vacuumed, and sanitized floors and surfaces to ensure a safe and hygienic environment for passengers and staff
- Collected trash and recyclables throughout the terminal and disposed of waste according to airport safety procedures
- Followed strict airport safety regulations and maintained awareness in secure and restricted areas
- Provided courteous assistance and directions to passengers when needed
Warehouse Associate
Deutsche Post & DHL
Whittier, CA
- Unloaded trucks using electric pallet jacks and organized shipments
- Sorted mail and prepared outgoing packages for distribution
- Printed and applied shipping labels with high accuracy
Security Guard
Inter-Con Security
Los Angeles, CA
- Conduct routine patrols to maintain safety and security of assigned facilities
- Monitor visitor and patient access while ensuring compliance with security protocols
- Respond to incidents and document reports to maintain a secure environment
- Provide assistance and directions to visitors while maintaining professional customer service
Education
High school diploma or GED - undefined
Schurr High School
Montebello, CASkills
IT security monitoring
Bilingual Communication
Customer Service & Guest Relations
Security Monitoring & Safety Compliance
Airport & TSA Procedures
Organizational & Administrative Support
Microsoft Office
Certification
- Driver's License
- Guard Card
Timeline
Customer Service Representative
Matrix Aviation LAX
Ground Service Agent
Calop Aeroground Services LAX
Airport Sanitation Technician
ERMC Aviation LLC
Warehouse Associate
Deutsche Post & DHL
Security Guard
Inter-Con Security
High school diploma or GED - undefined
Schurr High School