Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Joshua Lorenz

Joshua Lorenz

Fenton,MO

Summary

Dynamic Network Operations Analyst with proven expertise at Panera Bread, excelling in network troubleshooting and problem resolution. Successfully led a firmware upgrade for 4,000+ routers, enhancing performance and security. Strong analytical thinker and collaborator, dedicated to optimizing operational efficiency and ensuring seamless service delivery across complex network environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Operations Analyst

Panera Bread
09.2021 - Current
  • Analyzed network performance metrics to identify and resolve issues proactively.
  • Collaborated with cross-functional teams to enhance operational efficiency and service delivery.
  • Monitored system alerts and resolved connectivity problems to ensure uninterrupted services.
  • Successfully led a firmware upgrade initiative for 4,000+ network routers, optimizing system performance and reducing vulnerabilities.
  • Assisted in troubleshooting hardware and software issues, ensuring swift resolutions for operational continuity.
  • Developed documentation for network protocols, improving knowledge sharing among team members.
  • Experienced with Cisco SD-WAN (Viptela) solutions for centralized management, application-aware routing, and secure branch connectivity.
  • Coordinated with vendors to resolve complex technical issues and ensure optimal performance of third-party systems integrated into the company''s network infrastructure.
  • Coordinated RMA processes across various vendors, tracking returns, replacements, and credits while maintaining compliance with SLA and warranty terms
  • Completed Engineering Cisco Meraki Solutions (ECMS) course, gaining hands-on experience in deploying, configuring, and managing Meraki networking solutions including wireless, switching, security, and device management.

Help Desk Analyst

Panera Bread
03.2021 - 09.2021
  • Provided technical support for hardware and software issues, resolving tickets efficiently.
  • Assisted users in troubleshooting system problems and guided through solutions via remote access.
  • Managed ticketing system to prioritize and escalate urgent support requests effectively.
  • Collaborated with IT teams to enhance documentation of procedures and knowledge base articles.
  • Ensured compliance with IT policies while maintaining a high level of customer satisfaction.
  • Served as a subject matter expert within the team on specific applications or systems, sharing knowledge and insights to improve overall team performance.

Data Analyst

Washington University
03.2020 - 03.2021
  • Scan for electronic census and retrieve transactional data (e.g. log sheets, transfer forms, etc.) from lab animal facilities campus-wide
  • Accurately enter and conduct timely review of pertinent information in the electronic data management system(s).
  • Track and anticipate supply needs for multiple locations to ensure all supplies are ordered and available, as needed.
  • Identify and remediate logistical issues (e.g. missing cards, corrupted barcodes, etc.). Respond to researcher requests to create new electronic census tags.
  • Interact daily with various stakeholders, including faculty and their lab staff, husbandry personnel, and business office staff.

Cryptologic Cyberspace Analyst

United States Marine Corps
05.2015 - 08.2018
  • Conducted digital signals search missions, identifying and classifying digital network signals to support real-time intelligence operations and mission objectives.
  • Measured, evaluated, and classified digital signals, providing actionable insights and traditional SIGINT support in accordance with unit command directives.
  • Utilized advanced tools and methodologies to detect, analyze, and report on digital communications signals within complex network environments.
  • Proficient in computer hardware and software systems, including network operating systems, used in digital signal analysis and cyber operations.
  • Applied knowledge of digital network architecture and network protocols to identify signal characteristics and anomalies in support of intelligence collection.
  • Supported mission-critical operations through detailed signal classification, digital forensics, and analysis of electromagnetic spectrum activity.
  • Mentored junior analysts in data analysis methodologies and best practices for efficiency.
  • Presented findings to senior leadership, driving key decisions on resource allocation strategies.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Generated reports detailing findings and recommendations.

Education

No Degree -

Joint Cyber Analysis Course
Pensacola, FL
04.2015

High School Diploma -

Oakville Senior High School
St Louis
05.2013

Skills

  • Network troubleshooting
  • Problem resolution
  • IP addressing
  • Wireless networking
  • Routing protocols
  • Incident management
  • Teamwork and collaboration
  • Time management
  • Analytical thinking
  • Attention to detail
  • Multitasking

Certification

  • Engineering Cisco Meraki Solutions (ECMS) 1.0

Timeline

Network Operations Analyst

Panera Bread
09.2021 - Current

Help Desk Analyst

Panera Bread
03.2021 - 09.2021

Data Analyst

Washington University
03.2020 - 03.2021

Cryptologic Cyberspace Analyst

United States Marine Corps
05.2015 - 08.2018

No Degree -

Joint Cyber Analysis Course

High School Diploma -

Oakville Senior High School

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