Andrew Keating
Queensbury,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Network Operations Analyst
Gracenote
Queensbury, NY
08.2015 - Current
- Scheduled delivery of data, both recurring and express, to customers when requested.
- Handled and tracked the delivery of customer data through the use of both Jira and Salesforce.
- Used the ServiceNow application to report and track issues related to systems, servers, or network.
- Delivered services to customer locations within specific timeframes.
- Implemented automation tools to streamline routine tasks, freeing up valuable time for strategic planning initiatives within the department.
- Streamlined communication processes within the team, resulting in faster issue resolution times.
- Enhanced production delivery by proactively monitoring and troubleshooting system issues.
- Conducted root cause analysis for recurring incidents, identifying areas for improvement and implementing corrective actions accordingly.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - Video Production
SUNY Plattsburgh
Plattsburgh, NY05.2014
Skills
- Jira, Salesforce, ServiceNow, Confluence
- Root Cause Analysis
- Data Entry
- Network support
- MS Office
- Escalation procedures
- Incident Management
- Support Services
- Network Troubleshooting
- Service Level Agreements
- Research
- Attention to Detail
Timeline
Network Operations Analyst
Gracenote
08.2015 - Current
Bachelor of Arts - Video Production
SUNY Plattsburgh