Andrew Keating

Gracenote

08.2015 - Current

Scheduled delivery of data, both recurring and express, to customers when requested.
Handled and tracked the delivery of customer data through the use of both Jira and Salesforce.
Used the ServiceNow application to report and track issues related to systems, servers, or network.
Delivered services to customer locations within specific timeframes.
Implemented automation tools to streamline routine tasks, freeing up valuable time for strategic planning initiatives within the department.
Streamlined communication processes within the team, resulting in faster issue resolution times.
Enhanced production delivery by proactively monitoring and troubleshooting system issues.
Conducted root cause analysis for recurring incidents, identifying areas for improvement and implementing corrective actions accordingly.
Learned and adapted quickly to new technology and software applications.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend, and holiday shifts.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Skilled at working independently and collaboratively in a team environment.