Joshua L. Scott
Statesboro,GA
Summary
Operations management professional with track record of driving operational success and upholding high standards. Proven ability to lead teams, streamline processes, and improve service quality. Known for reliability and adaptability in dynamic environments, with strong skills in team collaboration and customer relationship management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Center Manager
Xylem Water Solutions, USA
03.2023 - Current
- Managed all branch Operations and Sales to include meeting and exceeding all KPIs (i.e Sales Revenue, Safety, Point Kaizen, Technician Utilization efficiency, and Inventory Excess and Overage)
- Managed full P&L and worked closely with Sales and Operations to achieve topline and bottom-line budgets
- Delivered 45% YOY revenue growth in 2023 and on track to deliver 66% YOY revenue increase with minimal cost increase for 2024
- Created a Power BI interactive Operations, Sales, and Inventory report to streamline workflows of service center operations that was adopted by all 96 service centers in North America.
- Introduced Lean Principles and 5S philosophy to foster efficiency throughout the branch
Deputy Director, Battalion Command Chief Warrant Officer
3-160th Special Operations Aviation Regiment (Airborne)
01.2021 - 12.2023
- Deputy Director of a 685 personnel unit in the U.S. Army's only Special Operations Aviation Regiment
- Optimized team productivity by providing ongoing training and support for staff members while personally mentoring 75 specially selected Officers
- Developed strategic plans to achieve organizational goals, ensuring alignment with company's mission and vision to include communicating plans at the Executive level involving General Officer Correspondence (C Suite)
Director of Foreign Aviation Training
Special Operations Command South (SOCSOUTH) and Special Operations Command Africa (SOCAF)
01.2020 - 12.2021
- Led, planned, and developed Special Operations Missions in the Southern Hemisphere and Africa to include Presidential Security during International Conferences, Joint Combined Exchange Training, and Joint Chiefs of Staff Exercises to increase United States influence with the nation’s allies
- Built strong and enduring relationships with partner nation senior leadership enabling my organization to operate autonomously inside of foreign airspace
- Led and conducted more than five overseas site surveys, liaised with U.S. Embassy personnel and Senior Defense Officials (SDO), foreign military leadership, and external organizations resulting in more than five partner nations increasing their defense capacity through bilateral training with U.S. Special Operations forces
- Managed budgets of more than $1 million per training event for multiple Joint Combined Exchange Training exercises which ensured that all operations were funded in accordance with the National Defense Budget with zero budget increase requests
Senior Aviation Maintenance Manager, Battalion Aviation Maintenance Officer
3-160th Special Operations Aviation Regiment (Airborne)
01.2018 - 12.2020
- Responsible for the maintenance management, readiness, modification, and air worthiness of 26 highly modified and specialized helicopters valued in excess of $1.1 billion
- Senior Maintenance Test Flight Evaluator managed 15 pilots with direct responsibility ensuring standardization of all aviation training and flight evaluations
- Government Flight Representative (GFR) overseeing two civilian aviation contract pilots and more than 40 civilian maintainers in accordance with Army Regulations
- Maintained and optimized the preservation of 26 specialized helicopters, $5 million in ground support equipment, and $40 million in spare parts both in the United States and in three international locations simultaneously
Blackhawk Helicopter Pilot in Command, Aviation Maintenance Manager, Production Control Officer, Quality Assurance Inspector, Aviation Safety Officer, Accident Investigator
3-160th Special Operations Aviation Regiment (Airborne)
01.2001 - 12.2018
- Managed 40+ direct report maintenance technicians resulting in a 25% reduction in improper aviation maintenance practices
- Piloted over 300 hours of limited and general test flights in accordance with regulations, and technical manuals to diagnose issues and repair which resulted in 100% systems readiness and airworthiness
- Responsible for plans, schedules and supervising the day-to-day operations of one or more departments to meet production requirements in an intermediate aircraft maintenance operation
- Advised the Commander on all safety matters, operations, personnel management, supply and financial aspects of the organization leading to a 30% reduction in both aviation and ground accidents over a four-year period
- Created risk mitigation techniques for real world and training events with multiple Special Forces Groups, the 75th Ranger Regiment, and Navy SEAL Teams
Education
Bachelor of Science - Professional Aeronautics
Liberty University Global Campus
01.2018
Skills
- Strategic Thinker
- Innovative
- Operations and Maintenance Planning
- Training and Development
- Relationship Building
- Sales
- Customer Service
- Safety trained
- Leadership trained
- Staff Training and Development
- Operational Excellence
Certification
- Top Secret/Sensitive Compartmented Information (TS/SCI)
- Certified OSHA 501 – Trainer – General Industry
Professional Highlights
- Delivered 45% revenue growth in 2023 and on track to deliver 66% for 2024.
- Responsible for leading flights of four or more aircraft to deliver Special Operations Forces in any environment, time on target plus or minus 30 seconds including conducting all coordination between all air and ground support elements.
- Managed, developed, and assigned 75 specially selected and trained Officers with 100% promotion rate.
- Provided strategic oversight on the operational readiness of a Special Operations Aviation unit to conduct GLOBAL time sensitive, precision aviation operations in support of the Joint Special Operations Forces Enterprise, gaining above satisfactory ratings during three consecutive validation exercises evaluated by a Brigadier General Headquarters (C Suite).
Achievementsvolunteeractivity
- Aviation Achievement Award, AAAA Order of St. Michael, 01/01/23
- Vice President, The Night Stalker Association Savannah Chapter, 06/01/22, 08/31/23
- Member, Veterans of Foreign Wars, 06/01/18, Present
- Member, American Legion, 06/01/18, Present
Languages
Portuguese
Native or Bilingual
Timeline
Service Center Manager
Xylem Water Solutions, USA
03.2023 - Current
Deputy Director, Battalion Command Chief Warrant Officer
3-160th Special Operations Aviation Regiment (Airborne)
01.2021 - 12.2023
Director of Foreign Aviation Training
Special Operations Command South (SOCSOUTH) and Special Operations Command Africa (SOCAF)
01.2020 - 12.2021
Senior Aviation Maintenance Manager, Battalion Aviation Maintenance Officer
3-160th Special Operations Aviation Regiment (Airborne)
01.2018 - 12.2020
Blackhawk Helicopter Pilot in Command, Aviation Maintenance Manager, Production Control Officer, Quality Assurance Inspector, Aviation Safety Officer, Accident Investigator
3-160th Special Operations Aviation Regiment (Airborne)
01.2001 - 12.2018
- Top Secret/Sensitive Compartmented Information (TS/SCI)
- Certified OSHA 501 – Trainer – General Industry
Bachelor of Science - Professional Aeronautics
Liberty University Global Campus
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