Joshua Lucke
Ocala,FL
Summary
Experienced recruiting professional with expertise in team management, employee development and pipeline maintenance. Skilled at placing new hires in key positions. Proficient with ATS/HRIS systems, and various job boards.
Overview
11
11
years of professional experience
Work History
Recruiting Specialist
The Villages
03.2023 - Current
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Developed and implemented onboarding and orientation programs for new employees.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Recruiter
PeopleScout
07.2022 - 04.2023
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Maintained filing system of current, prospective and future positions.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Studied job descriptions and qualifications to determine applicant requirements.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Coordinated schedules to arrange management interviews with applicants.
Senior Analyst- Knowledge Author
Cigna
01.2017 - 05.2021
- Used expertise in KCS and Salesforce methodology to enhance and design knowledge content that helped other employees have database to access for questions needing answered while actively assisting members and providers
- Worked with Agile team to usher the KCS methodology into Cigna's knowledge database
- Researched and serviced knowledge intakes daily from several lines of business
- Assisted in designing and implementing project content across company
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
Manager/Trainer
Dominos Pizza Inc.
07.2015 - 01.2017
- Managed team to increase sales, efficiency, and customer service metrics
- Morale building through motivational events, goals, and incentives
- Managed store stock levels, analyzed sales figures, and interpreted trends to facilitate future planning
- Designated to lead and motivate team, planning schedules, interviewing, and hiring team members
- Trained new associates who were onboarded for various positions
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Supervisor- Operations Analyst
Bank Of America
02.2012 - 07.2015
- Handled escalated calls and sensitive issues from teller, supervisors, CSRs and Managers at branch locations
- Assisted and anticipated needs of customers and clients with confidential and sensitive approach
- Helped employees with software and system issues and provided new hire training and coaching
- Handled money transfers with time sensitive deadlines
- Provided direct service to bank tellers with direct client and customer needs
Education
Some College (No Degree) - Physical Therapy Assistant
Lackawanna College
Scranton, PASkills
- Talent scouting
- Team-building
- Training and Development
- Human Resources Management Systems
- In-Person and Telephone Interviewing
- Employee Hiring
- Candidate Searching
- Customer Relationship Management
Timeline
Recruiting Specialist
The Villages
03.2023 - Current
Recruiter
PeopleScout
07.2022 - 04.2023
Senior Analyst- Knowledge Author
Cigna
01.2017 - 05.2021
Manager/Trainer
Dominos Pizza Inc.
07.2015 - 01.2017
Supervisor- Operations Analyst
Bank Of America
02.2012 - 07.2015
Some College (No Degree) - Physical Therapy Assistant
Lackawanna College