Joshua Lumpkin
Columbus,OH
Summary
Accomplished Security Shift Supervisor with a proven track record at Aegis Protective Services, enhancing customer satisfaction and strengthening stakeholder relationships. Expert in access control and crisis management, with a flair for team leadership and conflict resolution. Skilled in both security management and fostering positive work environments, consistently achieving seamless security operations.
Overview
9
9
years of professional experience
Work History
Security Shift Supervisor
Aegis Protective Services
New Albany, OH
06.2023 - 03.2024
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Strengthened relationships with key stakeholders by maintaining open and transparent communication channels.
Team Lead
SIMOS Insourcing
Columbus, OH
09.2021 - 06.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Auto Detailer
Enterprise Car Rental
Cleveland, OH
06.2018 - 06.2020
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Housekeeping Supervisor
Metropolitan 9 Hotel
Cleveland, OH
06.2015 - 06.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Associate Of Business Administration - Business Administration
Columbus State
Columbus, OHSkills
- Access Control
- Threat Assessment
- Policy Enforcement
- Crisis Management
- Alarm systems
- Security management
- Security audits
- Security personnel training
- Daily incident reporting
- Team Leadership
- Skilled in conflict resolution
- Security team management
- Incident Investigation
- Safety and security procedures
- Surveillance
- Computer Skills
- Incident Reporting
Timeline
Security Shift Supervisor
Aegis Protective Services
06.2023 - 03.2024
Team Lead
SIMOS Insourcing
09.2021 - 06.2022
Auto Detailer
Enterprise Car Rental
06.2018 - 06.2020
Housekeeping Supervisor
Metropolitan 9 Hotel
06.2015 - 06.2017
Associate Of Business Administration - Business Administration
Columbus State