Joshua Lupton

• Oversaw daily shop operations to optimize efficiency and enhance service
• Facilitated training and mentorship for new technicians on shop procedures and customer service standards.
• Executed process improvements to optimize repair turnaround times.
• Cultivated strategic partnerships with suppliers to secure favorable pricing on parts and services.
• Evaluated customer feedback to drive service improvement and operational efficiency.
• Provided exceptional customer service by effectively addressing and resolving inquiries and complaints.
• Directed employee performance management, resolved issues, and enhanced efficiency.
• Enhanced customer satisfaction through strategic sales initiatives and superior service delivery.
• Addressed customer complaints with professionalism and urgency to uphold brand reputation.

Strong customer service and building customer relationships

Identifying customers needs, building customer trust

Building estimates based off of manufacturers, suggested maintenance guides and selling, suggested and required service to customers