Joshua Luz
Dartmouth,MA
Summary
Dedicated and results-driven sales professional with over 20 years of experience in exceeding sales targets and delivering exceptional customer service. Adept at building strong client relationships and providing tailored solutions to meet individual needs. Passionate about delivering comprehensive coverage options while ensuring unparalleled customer satisfaction. Seeking to leverage expertise in insurance sales to drive growth and success within a dynamic insurance agency.
Overview
20
20
years of professional experience
Work History
Seasonal Event Sales Representative
Rhode Island Home Improvement
Warwick , RI
03.2022 - Current
- Assisted with the setup of event venues including arranging tables, chairs, decorations.
- Identified opportunities for cross-selling additional products or services related to an event.
- Cultivated relationships with clients throughout planning process and events to maximize satisfaction and encourage repeat business.
Customer Service Representative
OnProcess Technology Inc.
Ashland, MA
05.2015 - 02.2017
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Field Marketing
Rhode Island Home Improvement
Warwick, RI
10.2013 - 03.2015
- Worked successfully with diverse group of coworkers to accomplish goals related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Sales Associate
Rhode Island Home Improvement
Warwick, RI
04.2004 - 04.2011
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
B M C Durfee High School
Fall River, MA06-1993
Some College (No Degree) - General
Bristol Community College
Fall River, MASkills
- Sales Techniques
- Teamwork and Collaboration
- Effective Communication
- Detail Oriented
- Interpersonal Skills
- Professional Demeanor
Timeline
Seasonal Event Sales Representative
Rhode Island Home Improvement
03.2022 - Current
Customer Service Representative
OnProcess Technology Inc.
05.2015 - 02.2017
Field Marketing
Rhode Island Home Improvement
10.2013 - 03.2015
Sales Associate
Rhode Island Home Improvement
04.2004 - 04.2011
High School Diploma -
B M C Durfee High School
Some College (No Degree) - General
Bristol Community College
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