Joshua Fox
Chicago,Illinois
Summary
Mobile Device Management Engineer with over 30 years of experience in IT support. Currently supporting various MDM solutions for the last 12 years.
Overview
12
12
years of professional experience
Work History
Mobility Support Engineer L3
Ahold Delhaize RBS (Contract)
2023.04 - 2023.08
- Hired to assist with several hardware refresh projects on their retail brands
- Worked with QA and development on testing all new hardware
- Tested and created all new enrollments via WS1
- Converted several new enrollments into Microsoft Intune from WS1 in preparation of WS1 shutdown
- Worked with hardware vendors to get quotes for all retail brands
- Deployed software updates to retail devices using AirWatch and Intune
- Worked with team to assist with all updates and testing to MDM environments.
Mobility Support Engineer L3
Walgreens (Contract)
2021.08 - 2023.01
- Was brought in to work on project to replace current Windows CE devices with Android based mobile devices in Walgreens distribution centers
- Oversaw testing and administration of all demo devices and provided feedback in choosing of vendor
- Created various enrollment flows in AirWatch to accommodate multiple device and testing requirements
- Worked with vendor and distribution centers to resolve all hardware and software issues
- Created various staging and support documentation to assist vendor and distribution centers in staging and use of devices
- Assisted with creation of production environment in AirWatch and enrollments from test environment to production
- Deployed various software and updates to devices using AirWatch products and profiles
- Assist with testing and planning of upgrades to AirWatch console and device based apps.
MDM Engineer L2
Walgreens (Contract)
2017.09 - 2020.08
- Was responsible for ongoing support of established, but growing, MDM infrastructure for internal retail stores and companies growing BYOD program
- As MDM Engineer, managed Level 1 and Level 2 production support issues
- Design & Administration for mobile device support utilizing AirWatch including movement of 20,000 Zebra Android rugged devices from Android legacy to Android for work
- Supported all hardware and software issues for over 30,000 Zebra brand mobile devices including Android rugged devices in Walgreens retail stores
- Transferred and verified all software changes to stores local relay server
- Pushed software updates to all stores Android based devices and confirmed only correct devices and groups were updated
- Assisted in administration of companies Corporate/BYOD program with over 10,000 corporate and personal devices including migration from AirWatch to Microsoft Intune
- Supported management and functionality for mobile devices for other departments within Walgreens organization
- Assisted corporate users with configuration and security of their personal devices on Walgreens network
- Worked with vendors to validate all mobile devices were staged and configured to Walgreens specifications.
Support Engineer
Varga & Sons, Inc
2014.06 - 2018.01
- Onsite and remote support for small business
- Updated servers and virtual servers with latest software updates
- Reviewed event logs to confirm proper functionality of servers
- Verified and troubleshot recurrent server backups
- Provided onsite support for maintenance and repair of desktop computers and servers.
Mobility Support Engineer L2
Optum RX (Contract)
2017.01 - 2017.09
- Support for mobile devices for purpose of securing company data on mobile devices using Good for Enterprise
- Provided mobile device support on setup and functionality of company phones and tablets
- Worked with cellular carriers to assist users with issues such as device replacement, service plan changes and device activation
- Maintained users access and permissions through use of Active Directory
- Assisted users in use of device related software such as Google Play and iTunes for purpose of purchases, backup and recovery and transferring of personal media.
Mobility Support Engineer L2
DMI
2011.09 - 2016.09
- MDM support for enterprise clients including several Fortune 500 companies
- Provided mobile device support to all employees including C-level executives on setup and functionality of their phones and tablets
- Assisted users in use of device related software such as Google Play and iTunes for purpose of purchases, backup and recovery and transferring of personal media
- Authored several how-to and knowledgebase articles to assist clients
- Collaborated with both internal and external teams to resolve issues
- Worked with cellular carriers to assist users with issues such as device replacement, service plan changes and device activation
- Resolved issues in a timely manner while adhering to company service level agreements
- Maintained users access and permissions through use of Active Directory
- Used Exchange Admin Center to configure user ActiveSync permissions.
Education
No Degree - Computer And Information Sciences
Oakton Community College
Des Plaines, ILNo Degree - Computer And Information Sciences
Northeastern Illinois University
Chicago, ILSkills
- MDM Software (AirWatch, MobileIron and Microsoft Intune)
- Microsoft Active Directory Exchange
- Quality Assurance
- Hardware and Software Installation
- Executive Support
- Customer Service
- Troubleshooting with mobile devices and computers
- Technical Documentation
- Project Coordination
Accomplishments
- Mobile Iron Troubleshooting, MobileIron, 2015
- MobileIron AppConnect Administration, MobileIron, 2015
- MobileIron Certified Administrator, MobileIron, 2015
- Sentry Authentication and Security Specialist, MobileIron, 2015
- A+, CompTia
Timeline
Mobility Support Engineer L3
Ahold Delhaize RBS (Contract)
2023.04 - 2023.08
Mobility Support Engineer L3
Walgreens (Contract)
2021.08 - 2023.01
MDM Engineer L2
Walgreens (Contract)
2017.09 - 2020.08
Mobility Support Engineer L2
Optum RX (Contract)
2017.01 - 2017.09
Support Engineer
Varga & Sons, Inc
2014.06 - 2018.01
Mobility Support Engineer L2
DMI
2011.09 - 2016.09
No Degree - Computer And Information Sciences
Oakton Community College
No Degree - Computer And Information Sciences
Northeastern Illinois University
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