Richard Petit-Frere
Columbia Heights,MN
Summary
Dynamic IT Engineer with over 25 years of extensive experience in diverse IT departments, specializing in Windows Server Administration, Active Directory, Network Administration, and Mobile Device Management. Proven ability to adapt quickly and excel in various roles, supported by a strong foundation in corporate security practices designed to safeguard organizational assets and reputation against potential threats. Committed to exceeding standards in Risk Management, Change Management, and Regulatory Compliance while consistently delivering high-quality solutions that drive team success through effective collaboration. Expertise in systems analysis, project management, and technical troubleshooting has led to significant improvements in process efficiency and product quality across multiple initiatives.
Overview
26
26
years of professional experience
Work History
Sr. Enterprise Mobility Engineer
Canadian Pacific Kansas City Railways (Formerly Canadian Pacific Railways)
Minneapolis, MN
06.2017 - 10.2025
- MDM Experience:
- VMware Workspace One (formally AirWatch)
- Ivanti MobileIron
- JAMF Pro
- Microsoft Endpoint Management: Microsoft Intune
- Managed over 11K iOS, iPadOS, Android, and MacOS devices
- Oversee and manage the deployment, monitoring, maintenance, development, upgrade, and support of all mobile devices used within the organization.
- Manage and troubleshoot mobile device issues and provide user support.
- Provide training to employees on the safe and efficient use of mobile devices.
- Provide documentation and training to Support Staff on proper troubleshooting methods from onboarding to offboarding.
- Manage testing of new application deployments
- Develop and implement policies and procedures related to mobile device management, including device enrollment, application deployment, and device security measures.
- Coordinate with IT staff to ensure that all mobile devices are integrated and compatible with the IT infrastructure.
- Ensure the security of mobile devices by implementing and managing security applications and protocols.
- Monitor mobile device usage to ensure compliance with company policies and identify potential security risks.
- Evaluate and recommend mobile device hardware and software and maintain vendor contracts.
- Ensure timely resolution to problem incidents by maintaining positive business relationships with Apple Enterprise support staff
- Keep abreast of the latest trends and developments in mobile technology and make recommendations for improvements and upgrades.
- Prepare reports related to mobile device usage, performance, and security.
Intermediate Systems Engineer
The Gander Outdoors Company (formally The Gander Mountain Company)
St Paul, MN
06.2015 - 06.2017
- Experience with VMware vSphere Client 5.5, and VMware ESXi virtualization
- Editing virtual machines resources (cpu, memory, nic, hdd)
- Creating Snapshots
- Creating templates
- Deploying VM’s from template/clone
- Creating and editing alerts and notification
- Update Manager
- Dell iDrac
- HP iLO4
- Administered Microsoft Windows Servers (2008/2012)
- Terminal Services\Remote Desktop Servers\RemoteApps
- Application Servers
- File Servers
- Administered server roles and features
- Administered Microsoft Windows workstations (Win7/Win8)
- Administered Microsoft Surface Tablets
- Exchange Server 2010 Mailbox Admin
- Symantec Mail Security for Exchange
- Cisco IronPort Email Security Appliance Admin
- Credit Card Data Loss Protection (PCI)
- AirWatch Mobile Device Management Admin
- Lync 2010
- Forefront UAG 2010
- Experience with DNS for internal operations and external public-facing sites
- Experience with DFS Replication/DFS Namespaces
- Experience with Microsoft Network Load Balance (NLB) and DNS Round Robin for use in Windows server clustering
- Experience with MS Broker Services for use in Windows server clustering
- Experience with Microsoft Remote Desktop Services (2008/2012)
- Experience with Microsoft RemoteApps (2008/2012) for use in application hosting (Kronos)
- Experience with Active Directory Users/Computer
- Experience with local and domain based Group Policy
- Experience with Local profiles, Roaming profiles, Temporary profiles, and Desktop Redirection
- Monitored real-time server and networking performance via SolarWinds Orion to ensure maximum availability.
- Week-long 24/7 on-call rotation experience
Enterprise Application System Administrator/Production Administrator
The Dolan Company
Minneapolis, MN
05.2008 - 05.2015
- VMware vSphere Client 5.1 and Hyper-V virtualization
- Editing virtual machines resources (cpu, memory, nic, hdd)
- Creating Snapshots
- Creating templates
- Deploying VM’s from template/clone
- Creating and editing alerts and notification
- Update Manager
- Experience with NetApp (OnCommand System Manager)
- CIFS share creation
- NFS share creation
- Administered Microsoft Windows Servers (2000/2003/2008)
- Terminal Services\Remote Desktop Servers\RemoteApps
- Application Servers
- File Servers
- SQL Servers
- Centralized our core Enterprise Applications, and hosted them via Microsoft RemoteApps for Windows Users, and Microsoft Remote Desktop for Mac Users
- Administered server roles and features
- Administered credit card processing for our core applications (PayPal)
- Planned and implemented DR/BC testing for our revenue generating applications
- Administered testing and pushing of SOX changes between our Development, Staging, and Production environment
- Created infrastructure schemas (MS Visio) and support documentation
- Basic Administration of Microsoft SQL 2000/2005/2008:
- DB Backup/Restore
- SQL login Security
- Maintenance plans
- Administered Microsoft Windows workstations (WinXP/Win7)
- Experience with DNS for internal operations and external public-facing sites
- Experience with DFS Replication/DFS Namespaces for use in DR/BC
- Administered companywide file replication/synchronization via TRGMM Vice Versa for use in DR/BC and production workflow.
- Experience with Microsoft Network Load Balance (NLB) and DNS Round Robin for use in server clustering
- Experience with Microsoft Remote Desktop Services, RemoteApps, and RD WebAccess (2003/2008) for use in application hosting
- Experience with MS Broker Services
- Experience with Active Directory Users/Computer
- Experience with local and domain based Group Policy
- Experience with Windows Batch and some VB Scripting for use with login scripts, server/application registry manipulation, and program execution
- Experience with Local and Roaming Profiles
- Experience with IIS
- Managing RDWebAccess sites
- Migrating sites via Web Deploy
- Monitored real-time server and networking performance via Praessler PRTG to ensure maximum availability.
- Week-long 24/7 on-call rotation experience
Production Support/HelpDesk Support
The Dolan Company
Boston, MA
01.2000 - 05.2008
- Consistently received positive customer service ratings from end-users, and maintained long lasting working relationship with our veteran staff
- Experience with Track-It and ServiceDesk
- Took full responsibility of Mac support on ServiceDesk
- Maintain user accounts via Active Directory
- Provided technical support for end-users in-house and remotely
- Provided hardware installation in-house, as well as software installation for our PC and Mac users
- Administered local and remote backups via Symantec BackupExec
- Week-long 24/7 on-call rotation experience
Telecommunication Technician (6-month Internship)
Fidelity Investments – World Trade Center Boston
Boston, MA
06.1999 - 12.1999
- Established voice and data networks by running, pulling, terminating, and splicing cables
- Installing telecommunications equipment, routers, and switches
- Maintains network by troubleshooting and repairing outages
- Testing network back-up procedures
- Creating and Updating documentation
- Maintains customer rapport by listening to and resolving concerns, resolving tickets, and answering questions
Education
CompTIA A+ Certification/Network+ Certification - Information Technology
Lincoln Technical Institute
Boston, MASkills
- Microsoft Windows 10/11
- Microsoft Server
- Microsoft Exchange Server
- EMM Software
- Microsoft Intune
- Ivanti MobileIron
- VMWare AirWatch
- JAMF Pro
- Apple Configurator 2
- Networking
- Critical thinking
- Project management
- Project planning
- Data analysis
- Technical reporting
- Engineering documentation
Timeline
Sr. Enterprise Mobility Engineer
Canadian Pacific Kansas City Railways (Formerly Canadian Pacific Railways)
06.2017 - 10.2025
Intermediate Systems Engineer
The Gander Outdoors Company (formally The Gander Mountain Company)
06.2015 - 06.2017
Enterprise Application System Administrator/Production Administrator
The Dolan Company
05.2008 - 05.2015
Production Support/HelpDesk Support
The Dolan Company
01.2000 - 05.2008
Telecommunication Technician (6-month Internship)
Fidelity Investments – World Trade Center Boston
06.1999 - 12.1999
CompTIA A+ Certification/Network+ Certification - Information Technology
Lincoln Technical Institute