Michael Donnelly
Poughkeepsie,NY
Summary
Results-driven Information Technology Manager with extensive expertise in infrastructure, security, and operations management. Proven track record of enhancing system performance and safeguarding data integrity through effective leadership and strategic planning. Adept at fostering team collaboration and driving operational efficiency, with a commitment to continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Manager
HOSTOS Community College
Bronx, NY
11.2023 - Current
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Integrated Windows Server infrastructure with other third-party applications and technologies.
- Installed firewalls and antivirus software to improve cybersecurity.
- Installed and configured Active Directory, DNS, DHCP services on Windows Servers.
- Deployed patches and updates to all Windows Servers using WSUS or SCCM tools.
- Resolved complex technical problems escalated from junior administrators or help desk staff.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Conducted research to identify new technologies that could improve operations.
- Developed data security and disaster recovery procedures.
- Trained staff members on various aspects of computer usage and software applications.
- Assessed current infrastructure capabilities against future requirements.
- Monitored system performance and identified areas of improvement.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Recruited, trained and supervised IT department staff.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Managed backup, user account and helpdesk systems.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Provided technical support to end-users on a variety of issues.
- Created detailed documentation for software, hardware, and network configurations.
- Resolved conflicts between different stakeholders regarding IT projects.+
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Oversaw upgrades to campus computer labs.
- Managed the campus laptop loaner program for faculty and students.
IT Security Manager
Presti and Naegele Accounting LLC
New York, NY
09.2021 - 11.2023
- Assisted in the development of disaster recovery plans and tested them regularly.
- Provided company users with tech support for IT problems and account maintenance.
- Ensured timely installation of critical security patches across the enterprise environment.
- Developed, implemented, and maintained information security policies, procedures, standards, and guidelines.
- Established secure communications channels between internal networks, remote users, customers, vendors.
- Provided technical support for all aspects of information security systems.
- Reviewed user access requests to ensure they meet company policy requirements.
- Performed risk assessment and threat analysis to identify security gaps in the organization's IT infrastructure.
- Trained personnel on best practices for information security management.
- Met with stakeholders to collaborate and resolve problems.
- Managed external vendor relationships related to information security services and products.
- Monitored network traffic for suspicious activities and responded accordingly.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Evaluated current security solutions and recommended new technologies as needed.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Migrated organizations cloud infrastructure from AWS to Microsoft Azure.
- Deployed and configured Crowdstrike to 80+ endpoints.
- Managed security for a fully remote work force.
- Designed, configured and maintained Fortinet Firewall and VPN clients for a fully remote work force.
- Managed Microsoft Office 365 / Azure Cloud Identities along side DUO MFA.
Endpoint Security Administrator
MTA Headquarters
New York, NY
03.2018 - 09.2021
- Provided endpoint security incident response for all MTA transit agencies
- Managed McAfee ePolicy Orchestrator / Crowdstrike for 30,000+ endpoints across 7 agencies
- Supported and maintained security products such as Endpoint Security 10, DLP, file removable encryption, full disk encryption for mobile, and FireEye sensors
- Triaged and responded to security alerts/incidents generated by FireEye
- Assisted end-users with encryption issues on laptops and USB flash drives
- Encrypted laptops with BitLocker and McAfee full disk encryption
- Scanned and cleaned endpoints of malware, spyware, ransomware, and trojans
- Deployed and maintained McAfee endpoint/FireEye endpoint software to SCADA control systems
- Worked as a team with security professionals to ensure the security of all MTA networks from malware, ransomware, and other malicious software.
- Provided 24/7 on-call support for all MTA agencies, working with the Security Operations Center to mitigate threats
- Created and updated documentation on policies/procedures for other information technology personnel and end-users
- Tested new security software on test systems and gathered feedback from end-users to ensure stable performance on all Windows 10 builds
- Managed McAfee endpoint security products in a PCI-DSS environment
- Updated policies and software using the automation features of McAfee ePO across the organization
- Participated in migration of 30,000+ endpoints from McAfee to Crowdstrike
IT Server Administrator
MTA Metro-North
New York, NY
01.2015 - 03.2018
- Created accounts and configured applications to support onboarding process for new hires.
- Monitored system performance to ensure proper operation and security of the network.
- Submitted recommendations regarding infrastructure overhauls.
- Installed, configured, and maintained server hardware and software.
- Provided technical support for end-users related to server systems.
- Consulted users to determine areas in need of improvement.
- Managed employee access, security roles and permissions.
- Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.
- Executed regular maintenance activities on servers including defragmentation, disk cleanup.
- Troubleshot and resolved server hardware and software issues.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Maintained inventory records of all installed hardware and software assets.
- Upgraded existing systems with new releases of operating systems and applications.
Network Operations Engineer
Another 9 LLC
Tarrytown, NY
05.2011 - 01.2015
- Opened service tickets for clients, documenting user information and description of problem.
- Assisted in the installation of new hardware, software, and operating systems.
- Oversaw daily performance of computer systems.
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed anti-virus programs on users' computers and configured them accordingly.
- Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Collaborated with customer service and sales colleagues to resolve issues.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
- Installed and supported hardware and software for desktops, servers, and printers.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Uploaded, configured, and managed antivirus detection software and email applications.
Education
B.A. - Information Science
University at Albany, SUNY
Albany, NY05.2013
Skills
- Red Hat, Debian, Ubuntu Linux
- Microsoft Windows 10/11
- Microsoft Windows Server 2012 - 2022
- Mac OS X, iOS, Android
- Microsoft Office 365
- Microsoft Intune / MDM
- Microsoft Active Directory
- DUO MFA
- McAfee, SOPHOS, Crowdstrike Endpoint Security
- BitLocker Disk Encryption
- Fire Eye
- Suricata
- Firewalls including Ubiquit, Cisco, Palo Alto, Fortine, Sonicwall firewalls
- PowerShell / BASH
- Ninja, Kaseya, Connectwise, AteraRMM
- ServiceNow
- SCCM / WSUS
- VMware ESXi
- Linux QEMU KVM
- Nessus Vulnerability Scanner
- IT infrastructure
- Change management
- IT procurement
- Network administration
- IT asset management
- Team collaboration
- Disaster recovery
- Technical troubleshooting
- Documentation management
- Operating system management
- Cybersecurity management
References
Available upon request
Certification
- Comptia A+
- Comptia Network+
- Comptia Security+
Timeline
IT Manager
HOSTOS Community College
11.2023 - Current
IT Security Manager
Presti and Naegele Accounting LLC
09.2021 - 11.2023
Endpoint Security Administrator
MTA Headquarters
03.2018 - 09.2021
IT Server Administrator
MTA Metro-North
01.2015 - 03.2018
Network Operations Engineer
Another 9 LLC
05.2011 - 01.2015
- Comptia A+
- Comptia Network+
- Comptia Security+
B.A. - Information Science
University at Albany, SUNY
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