Joshua Macara
Summary
Accomplished Sales Manager offering 14+ years of experience developing and maximizing B2B & B2C sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
14
14
years of professional experience
Work History
Builder Program Manager
Adams
05.2023 - Current
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
- Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
- Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
Technical Sales Representative
Resolute Industrial
08.2020 - 09.2022
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
Service Manager
Resolute Industrial
03.2017 - 07.2020
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
Sales & Service Manager
Komfort Heating & Cooling
04.2010 - 02.2017
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
Education
Associate of Science - HVAC Installation And Repair
Moraine Park Technical College
Fond Du Lac, WI06.2001
Skills
- Following Instructions
- Frame and Component Building
- Flooring Installation
- Framing Techniques
- Motivational Skills
- Client Relationship Management
- Sales Planning
- Sales Tracking
- Territory sales management
- Vendor Management
Affiliations
- Rustic Road Riders 501(c)3 Non-Profit Organization (President / CEO)
- Racine Raiders Semi-Pro Football Team 501(c)3 Non-Profit Organization (Alumni)
Timeline
Builder Program Manager
Adams
05.2023 - Current
Technical Sales Representative
Resolute Industrial
08.2020 - 09.2022
Service Manager
Resolute Industrial
03.2017 - 07.2020
Sales & Service Manager
Komfort Heating & Cooling
04.2010 - 02.2017
Associate of Science - HVAC Installation And Repair
Moraine Park Technical College
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