Front End Web Development
Joshua Maciel
Front End Web Developer
Sarasota,FL
Summary
Recent Associate's Recipient in Mathematics with a background in front end web development, data analysis, dispatching, and customer service. In the past as a dispatcher I created efficient routing and scheduling to save the company 20%-30% on fuel. In the future, I am aiming to be hired on for a front end web developer role as it is a profession that I am deeply passionate about and a profession that I strive to learn more skills for everyday.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Lead Dispatch Coordinator
Americare Ambulance Service
Seffner, FL
10.2009 - 05.2022
- Conducted reporting and analysis on emergency and non-emergency call data which included the use of Crystal Reporting, Excel, and MySQL
- Developed dispatching protocol during the COVID pandemic to adjust for the increase in call volume and simultaneous worker shortage.
- Managed a team of people in handling emergent and non-emergent ambulance transports in a high-stress and fast-paced environment.
- Coordinated with the local Emergency Operations Center during dangerous weather events, e.g. Hurricanes.
- Mediated issues between team members to achieve a satisfactory outcome.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Developed and implemented process enhancements to drive continuous program improvement.
- Monitored ambulance locations in field and solved discrepancies to keep team on-track.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Responded to high volume of phone and email requests to provide logistics information.
- Calculated and provided quotes for transportation with cost breakdowns.
- Conducted negotiations for out of state transportations.
- Coordinated repairs to vehicles with the Operations Supervisor to maintain fleet operations.
- Scheduled supply delivery and allocated resources to personnel based on need.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
- Assisted the department manager with payroll and scheduling duties.
Education
Associate of Arts - Mathematics
Hillsborough Community College
Tampa, FL 08.2014 - 07.2021
Skills
Javascript
Interests
SQL Query Writing
UI/UX Design
Timeline
Associate of Arts - Mathematics
Hillsborough Community College
08.2014 - 07.2021
Lead Dispatch Coordinator
Americare Ambulance Service
10.2009 - 05.2022
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