Joshua Maldonado
Lakeland,FL
Summary
Dynamic and results-driven professional with a proven track record at Two Men and a Truck, excelling in door-to-door sales and customer engagement. Strong communication and problem-solving skills, adept at building trust and optimizing conversion rates. Recognized for maintaining cleanliness and safety while effectively managing inventory and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Professional Mover
Two Man and a Truck
Thonotosassa, FL
11.2023 - Current
- Conducted door-to-door sales presentations to educate customers on solar energy benefits.
- Developed strong relationships with potential clients to enhance customer engagement and trust.
- Assisted in identifying customer needs through effective questioning techniques and active listening.
- Demonstrated product features and addressed inquiries to facilitate informed purchasing decisions.
- Collaborated with team members to strategize sales approaches and improve overall performance.
- Maintained detailed records of customer interactions for follow-up and analysis purposes.
- Adapted sales techniques based on customer feedback to optimize conversion rates.
- Participated in training sessions to stay updated on industry trends and product knowledge.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Learned to deal with negativity face to face in front.
- Learned to receive a No and continue on as if it were a Yes and a smile.
- Valued the skill to deal with all types of people.
Door-to-Door Sales Representative
Miramar Solar
Wesley Chapel, FL
05.2023 - 09.2023
- Conducted door-to-door sales presentations to educate customers on solar energy benefits.
- Developed strong relationships with potential clients to enhance customer engagement and trust.
- Assisted in identifying customer needs through effective questioning techniques and active listening.
- Demonstrated product features and addressed inquiries to facilitate informed purchasing decisions.
- Collaborated with team members to strategize sales approaches and improve overall performance.
- Maintained detailed records of customer interactions for follow-up and analysis purposes.
- Adapted sales techniques based on customer feedback to optimize conversion rates.
- Participated in training sessions to stay updated on industry trends and product knowledge.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Learned to deal with negativity face to face in front.
- Learned to receive a No and continue on as if it were a Yes and a smile.
- Valued the skill to deal with all types of people.
Warehouse Associate
Amazon
Ruskin, FL
09.2022 - 05.2023
- Operated forklifts and pallet jacks to efficiently move inventory across warehouse.
- Received, checked, and processed incoming shipments for accuracy and quality.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Assisted in training new team members on operational procedures and safety protocols.
- Collaborated with team members to optimize workflow and reduce processing times.
- Utilized warehouse management systems for tracking inventory movements and orders.
- Implemented best practices for packaging and labeling items prior to shipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Team Lead & Cashier
Skyzone
Brandon, FL
05.2021 - 08.2022
- Supervised team operations to ensure adherence to safety protocols and company standards.
- Trained new staff on equipment usage, customer service, and operational procedures.
- Developed schedules to optimize workforce efficiency during peak hours.
- Implemented process improvements that enhanced guest experience and reduced wait times.
- Led team in delivering exceptional guest experiences through effective communication and problem-solving.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Coordinated daily operations to ensure safety standards were met across all activities.
- Monitored performance metrics to identify areas for enhancement and drive continuous improvement initiatives.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Oversaw kids and peoples safety by over watching the areas of play
- Dealt with injuries that created critical quick second problem solving
Crew Member Team Leader
Popeye's Restaurants
Plant City, FL
03.2020 - 11.2021
- Trained new crew members on food preparation and safety protocols.
- Coordinated team shifts to ensure optimal staffing levels during peak hours.
- Monitored inventory levels and assisted in stock replenishment tasks.
- Implemented quality control measures to maintain food safety standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Resolved customer complaints promptly to enhance overall dining experience.
- Assisted in creating weekly schedules for crew members, optimizing labor costs.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Quickly and efficiently resolved complaints and escalated issues.
Crew Member
Dairy Queen Grill & Chill
Plant City, FL
01.2021 - 05.2021
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining food safety and hygiene standards consistently.
- Assisted with food preparation and assembly, adhering to quality specifications and menu guidelines.
- Handled cash transactions accurately, contributing to balanced cash registers at shift end.
- Responded promptly to customer inquiries and concerns, fostering positive dining experiences.
- Maintained cleanliness of dining area and kitchen, supporting overall restaurant health compliance measures.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Plant City High School
Plant City, FLSkills
Professional appearance
Strong communication skills
Problem-solving skills
Time management
Safe driving practices
Loading and unloading proficiency
Organizational growth
Maintaining cleanliness
Team collaboration
Heavy lifting expertise
Proper lifting techniques
Truck loading and unloading
Clean driving record
Physical fitness
Physical stamina and endurance
Equipment operation
Packing expertise
Adaptable nature
Job planning
Payment handling
Resourcefulness
Driver support
Inventory controls
Furniture disassembly and assembly
Able to lift up to 200 pounds
Hospitality and accommodation
Neatness
Careful handling
Certification
General Radiotelephone Operator License
Languages
Spanish
Elementary
Timeline
Professional Mover
Two Man and a Truck
11.2023 - Current
Door-to-Door Sales Representative
Miramar Solar
05.2023 - 09.2023
Warehouse Associate
Amazon
09.2022 - 05.2023
Team Lead & Cashier
Skyzone
05.2021 - 08.2022
Crew Member
Dairy Queen Grill & Chill
01.2021 - 05.2021
Crew Member Team Leader
Popeye's Restaurants
03.2020 - 11.2021
High School Diploma -
Plant City High School