Joshua Maldonado
Lakeland,FL
Summary
Dynamic and results-driven professional with a proven track record at Two Men and a Truck, excelling in door-to-door sales and customer engagement. Strong communication and problem-solving skills, adept at building trust and optimizing conversion rates. Recognized for maintaining cleanliness and safety while effectively managing inventory and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Professional Mover
Two Man and a Truck
11.2023 - Current
- Conducted door-to-door sales presentations to educate customers on solar energy benefits.
- Developed strong relationships with potential clients to enhance customer engagement and trust.
- Assisted in identifying customer needs through effective questioning techniques and active listening.
- Demonstrated product features and addressed inquiries to facilitate informed purchasing decisions.
- Collaborated with team members to strategize sales approaches and improve overall performance.
- Maintained detailed records of customer interactions for follow-up and analysis purposes.
- Adapted sales techniques based on customer feedback to optimize conversion rates.
- Participated in training sessions to stay updated on industry trends and product knowledge.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Learned to deal with negativity face to face in front.
- Learned to receive a No and continue on as if it were a Yes and a smile.
- Valued the skill to deal with all types of people.
Door-to-Door Sales Representative
Miramar Solar
05.2023 - 09.2023
- Conducted door-to-door sales presentations to educate customers on solar energy benefits.
- Developed strong relationships with potential clients to enhance customer engagement and trust.
- Assisted in identifying customer needs through effective questioning techniques and active listening.
- Demonstrated product features and addressed inquiries to facilitate informed purchasing decisions.
- Collaborated with team members to strategize sales approaches and improve overall performance.
- Maintained detailed records of customer interactions for follow-up and analysis purposes.
- Adapted sales techniques based on customer feedback to optimize conversion rates.
- Participated in training sessions to stay updated on industry trends and product knowledge.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Learned to deal with negativity face to face in front.
- Learned to receive a No and continue on as if it were a Yes and a smile.
- Valued the skill to deal with all types of people.
Warehouse Associate
Amazon
09.2022 - 05.2023
- Operated forklifts and pallet jacks to efficiently move inventory across warehouse.
- Received, checked, and processed incoming shipments for accuracy and quality.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Assisted in training new team members on operational procedures and safety protocols.
- Collaborated with team members to optimize workflow and reduce processing times.
- Utilized warehouse management systems for tracking inventory movements and orders.
- Implemented best practices for packaging and labeling items prior to shipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Team Lead & Cashier
Skyzone
05.2021 - 08.2022
- Supervised team operations to ensure adherence to safety protocols and company standards.
- Trained new staff on equipment usage, customer service, and operational procedures.
- Developed schedules to optimize workforce efficiency during peak hours.
- Implemented process improvements that enhanced guest experience and reduced wait times.
- Led team in delivering exceptional guest experiences through effective communication and problem-solving.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Coordinated daily operations to ensure safety standards were met across all activities.
- Monitored performance metrics to identify areas for enhancement and drive continuous improvement initiatives.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Oversaw kids and peoples safety by over watching the areas of play
- Dealt with injuries that created critical quick second problem solving
Crew Member Team Leader
Popeye's Restaurants
03.2020 - 11.2021
- Trained new crew members on food preparation and safety protocols.
- Coordinated team shifts to ensure optimal staffing levels during peak hours.
- Monitored inventory levels and assisted in stock replenishment tasks.
- Implemented quality control measures to maintain food safety standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Resolved customer complaints promptly to enhance overall dining experience.
- Assisted in creating weekly schedules for crew members, optimizing labor costs.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Quickly and efficiently resolved complaints and escalated issues.
Crew Member
Dairy Queen Grill & Chill
01.2021 - 05.2021
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining food safety and hygiene standards consistently.
- Assisted with food preparation and assembly, adhering to quality specifications and menu guidelines.
- Handled cash transactions accurately, contributing to balanced cash registers at shift end.
- Responded promptly to customer inquiries and concerns, fostering positive dining experiences.
- Maintained cleanliness of dining area and kitchen, supporting overall restaurant health compliance measures.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Plant City High School
Plant City, FLSkills
Professional appearance
Certification
General Radiotelephone Operator License
Languages
Spanish
Elementary
Timeline
Professional Mover
Two Man and a Truck
11.2023 - Current
Door-to-Door Sales Representative
Miramar Solar
05.2023 - 09.2023
Warehouse Associate
Amazon
09.2022 - 05.2023
Team Lead & Cashier
Skyzone
05.2021 - 08.2022
Crew Member
Dairy Queen Grill & Chill
01.2021 - 05.2021
Crew Member Team Leader
Popeye's Restaurants
03.2020 - 11.2021
High School Diploma -
Plant City High School