Joshua Mangold
Chambersburg,PA
Summary
Operations leader with extensive experience managing high-volume fulfillment and supply chain operations across inbound, shipping, unloading, consolidation, and Remedy. Skilled in team leadership, process improvement, operational planning, and problem-solving, with a focus on developing associates, improving operational performance, and maintaining high standards of quality and execution. Experienced in cross-departmental collaboration and data-driven decision-making, fostering accountability and operational excellence.
Overview
4
4
years of professional experience
Work History
Area Manager - Remedy
PHL5 Walmart Fulfillment center
Greencastle, Pennsylvania
03.2025 - Current
- Led team of 15+ associates in investigating and resolving freight unable to be received into building inventory, addressing missing unit information, incorrect or misshipped units, and seller inventory discrepancies.
- Acted as primary contact for operational escalations, collaborating with network teams and 3rd-party Seller Support to resolve complex inventory and freight issues.
- Built and implemented a tracking and data-collection tool for Remedy freight, enabling associates to document item-level issues. This provided visibility that identified a training gap on a shift directly contributing to Remedy volume.
- Facilitated department functional meetings to coordinate efforts across shifts, align processes, and ensure consistency in Remedy operations.
Area Manager - Inbound
BNA1 Walmart Fulfillment center
Lebanon, TN
05.2023 - 02.2025
- Launched BNA1's S5 inbound shift, establishing operational processes and performance standards to achieve departmental goals.
- Led daily inbound operations for 45 associates, enhancing efficiency to become top-performing shift within two years.
- Created velocity-based pallet receiving tool that reduced replenishment units by seven percent and improved on-time delivery by three percent.
- Co-developed work instruction guide for decant process used in Walmart’s next-gen departments, enhancing operational consistency.
- Served as BNA1's Volunteer Coordinator, building relationships with local nonprofit organizations and coordinating 12+ community volunteer events from initial outreach and scheduling through execution, providing opportunities for associates to engage with the Lebanon community.
Operations Lead - Shipping
PHL1 Walmart Fulfillment center
Bethlehem, Pennsylvania
07.2022 - 02.2023
- Directed daily shipping operations for 21 associates, ensuring efficient workflow and accountability.
- Facilitated start-of-shift meetings to communicate expected volume and daily execution plans with team.
- Improved packed not loaded (PNL) process by 70%, which directly improved on-time delivery at PHL1.
Operations Lead - Consolidation
PHL1 Walmart Fulfillment center
Bethlehem, Pennsylvania
05.2022 - 07.2022
- Directed daily consolidation operations for over 120 associates in high-volume fulfillment environment, processing approximately 70,000 orders per shift.
- Managed operational flow and prioritized workloads to ensure timely order fulfillment.
- Leveraged prior-shift performance metrics to forecast requirements and establish daily priorities.
- Conducted mid-shift sync meetings with departments to address barriers and review performance.
Skills
- Operations Management
- Process Improvement
- Performance metrics
- Problem solving
- Team development
- Effective communication
Awards
Awarded for outstanding performance in all three roles. Associate of the Month[2022]. Lead of the Month[2022]. Manager of the Month[2024].
Timeline
Area Manager - Remedy
PHL5 Walmart Fulfillment center
03.2025 - Current
Area Manager - Inbound
BNA1 Walmart Fulfillment center
05.2023 - 02.2025
Operations Lead - Shipping
PHL1 Walmart Fulfillment center
07.2022 - 02.2023
Operations Lead - Consolidation
PHL1 Walmart Fulfillment center
05.2022 - 07.2022