Joshua Mangum
Garland,TX
Summary
Dynamic Production Lead at Shutterfly with expertise in operations management and quality control. Proven track record in enhancing workflow efficiency and training teams to optimize equipment safety. Skilled in troubleshooting and inventory tracking, fostering a collaborative environment that boosts morale and meets production goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Production Lead
Shutterfly
09.2024 - 03.2025
- Handled production line documentation for daily quotas. daily material requirements, maintenance, and crew perormance
- Trained workers in proper operation, calibration, and maintenance of production line equipment.
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Organized regular production line cleaning and sanitation to prevent contamination and potential printing errors
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
Wire Cutter
Rexel Electrical Supply
05.2023 - 09.2024
- Followed company policies and OSHA requirements to maintain work safety.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
- Upheld housekeeping standards by keeping space clean and free of hazards.
- Promptly removed completed loads from cutting machines
- stored nd logged all materials in proper locations
- Restocked workstations with supplies to prevent work delays.
- Reviewed completed orders for quality and accuracy.
Site Supervisor
Beam Team Inc
05.2020 - 05.2023
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Resolved issues among team members to keep employees on task.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Oversaw personnel safety and efforts at work site.
- Implemented best practices and safe operating procedures.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Provided onsite training to help develop employee skills.
- Trained new team members on site policies and procedures.
- Developed and maintained positive relationships with clients and other stakeholders.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- performed regular inspections for future work and ensured safety procedures based on results
- operated heavy machinery for transportation of materials and installing required materials
- oversaw others operating equipment ensuring safety guidelines were being followed
Support Manager
Walmart
05.2015 - 05.2020
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Alpha Charter Secondary School
Garland05-2013
Skills
- Troubleshooting
- Operations management
- Workflow management
- Equipment safety
- Diagram reading
- Quality control
- Assembly and production
- heavy lift equipment (EX: forklifts, personal lifts, non CDL trucks)
- power, and hand tool proficiencies
- WMS systems
- inventory/material tracking
Timeline
Production Lead
Shutterfly
09.2024 - 03.2025
Wire Cutter
Rexel Electrical Supply
05.2023 - 09.2024
Site Supervisor
Beam Team Inc
05.2020 - 05.2023
Support Manager
Walmart
05.2015 - 05.2020
High School Diploma -
Alpha Charter Secondary School
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