Joshua Martinez
Harlingen,TX
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in team leadership and employee training. Proven track record in conflict resolution and loss prevention, enhancing operational efficiency. Skilled in inventory management and merchandising, consistently delivering exceptional customer service and maintaining high standards of quality and cleanliness.
Overview
7
7
years of professional experience
Work History
Curbside Shopper
Walmart
10.2024 - 01.2025
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
Meat and Produce Team Lead
Walmart
06.2022 - 10.2024
- Enhanced team performance by providing ongoing training and coaching on meat and produce techniques
- Managed daily operations within the department including delegating tasks to employees based on individuals strengths, addressed customer inquiries, and improve department cleanliness
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
Homelines Team Lead
Walmart
10.2021 - 06.2022
- Completed Feature ordering to maintain proper merchandising of the Endcaps
- Executed MODS, price changes, and adjusted inventory management to confirm proper Perpetual Inventory
- Delegated daily tasks to employees such as zoning and returns
- Assisted in General merchandise, Front End, Grocery, Receiving, and Parking Lot Duties
Seasonal Department Team Lead
Walmart
06.2020 - 10.2021
- Certified Operator of the Forklift, Walkie Stacker, Electric Jack, and Scissor lift
- Responsible for Seasonal, Garden, and Toy Department: execution of price changes, claims, MOD integrity, and customer value protection
- Addressed associate scheduling, feedback/conversations, and huddles to guarantee day to day task execution
- Executed Feature management while merchandising each department
Deli Department Manager
Walmart
01.2020 - 06.2020
- Completed ordering processes for future orders, daily cooking, and cleaning
- Contributed to inventory of cost merchandise and maintained proper Perpetual Inventory, developed in merchandising
- Monitored food quality closely through preparation stages from receiving to presentation
- Maintain proper sanitary standards in order to pass EcoLab Health Inspections
Fresh Cap 2 - Associate
Walmart
08.2018 - 01.2020
- Maintain quality of products and tended to meat, produce and bakery to ensure customer satisfaction
- Completed culling, donation, customer value protection, and proper disposal of organics
- Engaged in unloading, DSD, receiving, stocking of merchandise for grocery
- Assisted in Deli by maintaining the hot case, sanitation, and SPARK temperature verification
- Retrieve shopping carts to provide customers with better shopping experience
Garden Center - Associate
Walmart
02.2018 - 08.2018
- Executed price changes, stocking of merchandise, customer service, and maintain vegetation
- Performed customer service roles at register, department extension phone, and on the sales floor
- Executed tasks while implementing team cooperation
Education
No Degree - Business Administration
The University of Texas At San Antonio
San Antonio, TXSkills
- Conflict resolution
- Coaching and mentoring
- Attention to detail
- Schedule management
- Employee training
- Loss prevention
- Work Planning and Prioritization
- Sales expertise
Languages
Spanish
Limited Working
Timeline
Curbside Shopper
Walmart
10.2024 - 01.2025
Meat and Produce Team Lead
Walmart
06.2022 - 10.2024
Homelines Team Lead
Walmart
10.2021 - 06.2022
Seasonal Department Team Lead
Walmart
06.2020 - 10.2021
Deli Department Manager
Walmart
01.2020 - 06.2020
Fresh Cap 2 - Associate
Walmart
08.2018 - 01.2020
Garden Center - Associate
Walmart
02.2018 - 08.2018
No Degree - Business Administration
The University of Texas At San Antonio
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