JOSHUA MATOS
Kissimmee,FL
Summary
Operations and hospitality professional who supports daily facility operations through staff supervision, schedule coordination, and clear workplace procedures. Handles inventory ordering, invoice coding, recordkeeping, and guest concerns while maintaining service standards and safety compliance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Supervisor
Troon Services L.L.C.
Kissimmee, FL
01.2023 - Current
- Supervise staff, assign tasks, coordinate schedules, and reinforce workplace procedures.
- Oversaw daily operations, coordinated shift workflow, and ensured consistent service standards.
- Monitor facility conditions, identify safety or operational concerns, and report issues needing attention.
- Supported administrative functions, including invoice coding and recordkeeping, to enhance operational efficiency.
- Monitored stock levels and ordered supplies to ensure availability. and food/product orders; handled cash transactions and POS activity.
- Resolved guest concerns and addressed service issues to maintain customer satisfaction.
Retail & Hospitality
Troon Services L.L.C.
Kissimmee, FL
03.2021 - Current
- Assisted customers, processed transactions, and ensured seamless retail and hospitality operations.
- Restocked merchandise, monitored supplies, and upheld cleanliness and organization in work areas.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead Lifeguard
Troon Services L.L.C.
Kissimmee, FL
03.2021 - Current
- Responded to incidents by providing CPR and first aid, ensuring timely assistance to those in need.
- Led team members in reinforcing safety procedures and monitoring compliance with established protocols to maintain a secure environment.
- Ensured facility areas met safety standards, identified hazards, and reported conditions requiring attention to uphold safety and operational readiness.
Education
Associate Degree - Criminal Justice
Valencia College
Kissimmee, FL08-2021
High School Diploma / GED -
Harmony Highschool
Saint Cloud, FL05-2018
Skills
- Operations management
- Policy & Safety Compliance
- Facility compliance monitoring
- Inventory and Ordering
- Invoice Coding & Recordkeeping
- Administrative support
- Microsoft Office
- Workflow scheduling
- Time management
- Staff training
- Conflict resolution
- Customer service
- Schedule coordination
- Problem solving
Certification
- CPR & First Aid
- AED
- Lifeguard Training
- Food Handler
- Liquor Handler
- ServSafe
- Pallet Jack Certification
- Driver's License
- Substitute Teaching Certification
Timeline
Supervisor
Troon Services L.L.C.
01.2023 - Current
Retail & Hospitality
Troon Services L.L.C.
03.2021 - Current
Lead Lifeguard
Troon Services L.L.C.
03.2021 - Current
Associate Degree - Criminal Justice
Valencia College
High School Diploma / GED -
Harmony Highschool