Joshua Maxey
Summary
Dynamic IT Asset Manager with strong capabilities in software licensing and asset management. Known for attention to detail and effective communication, consistently improving procurement processes and vendor management to achieve compliance and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Software Asset Manager
Cushman & Wakefield
Maryland Heights, Missouri
10.2022 - Current
- Administered enterprise software asset management, maintaining license records, ensuring compliance with agreements, and conducting regular audits of software inventory to mitigate risks.
- Managed vendor relationships and licensing for major providers such as Microsoft, Adobe, and Autodesk, including oversight of a $17M Microsoft Enterprise Agreement.
- Streamlined software provisioning by managing access requests via ServiceNow and Azure user groups, collaborating with IT teams to enhance deployment processes.
- Led procurement operations by creating purchase requisitions and orders in Workday, while partnering with Procurement and Finance on contract renewals and budgeting forecasts.
- Delivered reporting and operational insights by tracking license usage trends and monitoring approval workflows to facilitate timely access to software and services.
Senior IT Asset Management Lead
Cushman & Wakefield
Maryland Heights, Missouri
12.2021 - 10.2022
- Managed end-to-end hardware lifecycle operations, including forecasting stock, managing lead times, and ensuring day-one delivery of laptops, peripherals, and new hire equipment across the Americas.
- Coordinated with vendors and internal stakeholders to maintain optimal inventory levels, oversee depot operations, and support M&A readiness with on-time hardware and software provisioning.
- Administered software licensing thresholds and compliance by partnering with vendors and authors to ensure accurate invoicing and alignment with organizational standards.
- Executed imaging, deployment, and troubleshooting of devices using SCCM, including quality assurance, hardware upgrades, and resolution of technical issues to meet business unit requirements.
- Streamlined IT operations by managing ticket quality, workflow improvements, shipping/logistics, asset decommissioning, and lease returns to reduce costs and improve service delivery efficiency.
Asset Management Coordinator
Cushman & Wakefield
Maryland Heights, Missouri
04.2019 - 12.2021
- Managed hardware lifecycle operations, including ERP-based procurement, refresh orders (BAU and rolling), custom quotes, and vendor coordination for deployments and returns.
- Led device provisioning by imaging, testing, deploying, and troubleshooting systems via SCCM, while fulfilling software requests and performing minor hardware upgrades.
- Controlled inventory and depot operations, managing stock, receiving offboarded assets, and ensuring asset tracking accuracy.
- Coordinated logistics and asset disposition, managing equipment shipping/tracking, lease returns, warranty repairs, and enforcing ITAM decommissioning and data destruction policies.
- Streamlined operational processes through queue prioritization, ticket quality analysis with global service desk, and identifying workflow optimizations.
Genius
Apple
St Louis, Missouri
08.2017 - 04.2019
- Troubleshoot and diagnose hardware/software issues throughout Apple's product line and provide customer a solution
- Perform hardware repairs on iPhones and Computers
- Facilitated knowledge transfer to help new technicians develop skills
Technical Expert
Apple
St Louis, Missouri
04.2017 - 08.2017
- Delivered technical support for customers utilizing Apple products and services.
- Executed hardware repairs on iPhones at service center
- Developed new technicians by providing constructive feedback
Technical Specialist
Apple
St Louis, Missouri
11.2015 - 04.2017
- Troubleshot hardware and software issues for iPhones, iPads, iPods, and Apple Watches, enhancing device functionality for users
- Aided customers in configuring and syncing data across Apple devices, ensuring seamless user experience
- Delivered exceptional customer service to in-store customers, fostering positive relationships and customer loyalty
Education
Associate of Arts - Liberal Studies
St. Charles Community College
St. Peters, MOSome College (No Degree) - Computer Information Systems
University of Missouri - St. Louis
St. Louis, MOSkills
- Software licensing
- Asset management
- Software procurement
- Vendor management
- Attention to detail
- Problem solving
- Stakeholder engagement
- Effective communication
Certification
Apple Certified Mac Technician (ACMT) Certification
Timeline
IT Software Asset Manager
Cushman & Wakefield
10.2022 - Current
Senior IT Asset Management Lead
Cushman & Wakefield
12.2021 - 10.2022
Asset Management Coordinator
Cushman & Wakefield
04.2019 - 12.2021
Genius
Apple
08.2017 - 04.2019
Technical Expert
Apple
04.2017 - 08.2017
Technical Specialist
Apple
11.2015 - 04.2017
Associate of Arts - Liberal Studies
St. Charles Community College
Some College (No Degree) - Computer Information Systems
University of Missouri - St. Louis