Joshua McClintock
Little Rock,AR
Summary
Results-focused Supervisor offering a background in leading a talented sales team. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
12
12
years of professional experience
Work History
Dispensary Floor Supervisor
Good Day Farm
09.2022 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to patients needs.
Sales Associate
TTEC
12.2020 - 07.2021
- Provided positive first impressions to welcome existing, new and potential customers.
Reservations Sales Associate
Capital Hotel
02.2018 - 06.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Reservations Sales Associate
Capital Hotel
02.2018 - 06.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Guest Service Representative
Capital Hotel
10.2014 - 02.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Guest Service Representative
Capital Hotel
10.2014 - 02.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Hotel Manager
Extended Stay America
01.2013 - 10.2014
- Provided exceptional service and assistance to guests upon check-in.
Guest Service Representative
Extended Stay America
07.2012 - 01.2013
- Arranged for transportation to and from airport, train station and events for visitors.
Custodian
Extended Stay America
07.2012 - 01.2013
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Education
Diploma: Hospitality - Business Management
International Butler Academy
Simpelveld, Netherland06.2011
Skills
- Loss Prevention Goals Monitoring
- POS System Operations
- Customer Relations
- Cash Handling
- Sales Expertise
- Consumer Trends
- Time Management
- Upselling Techniques
- Team Leadership
Timeline
Dispensary Floor Supervisor
Good Day Farm
09.2022 - Current
Sales Associate
TTEC
12.2020 - 07.2021
Reservations Sales Associate
Capital Hotel
02.2018 - 06.2020
Reservations Sales Associate
Capital Hotel
02.2018 - 06.2020
Guest Service Representative
Capital Hotel
10.2014 - 02.2018
Guest Service Representative
Capital Hotel
10.2014 - 02.2018
Hotel Manager
Extended Stay America
01.2013 - 10.2014
Guest Service Representative
Extended Stay America
07.2012 - 01.2013
Custodian
Extended Stay America
07.2012 - 01.2013
Diploma: Hospitality - Business Management
International Butler Academy