Joshua McCoy
San Marcos
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Amazon delivery driver
Logistically straight
Buda
03.2025 - Current
- Operated delivery vehicle to transport packages efficiently across designated routes.
- Ensured timely deliveries by planning optimal routes using GPS navigation systems.
- Maintained accurate logs of deliveries, including addresses and delivery times.
- Monitored fuel level throughout shift and refueled when necessary.
Amazon delivery driver
Amazon DSP
Buda
07.2024 - 12.2024
- Delivered packages promptly to various locations using company vehicles.
- Maintained accurate delivery logs and documentation for all shipments.
- Communicated effectively with customers regarding delivery times and updates.
- Collaborated with warehouse staff for timely order preparation and dispatch.
- Transported and safely delivered items to prevent damage or loss.
- Followed traffic laws and safety protocols during all driving activities.
Produce Associate
Sam's Club
San Marcos
01.2023 - 01.2024
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted with weekly inventory counts.
- Stocked fresh produce and maintained inventory levels for optimal presentation.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
General Manager in Training
Domino's Pizza
10.2022 - 02.2023
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
- Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
- Implemented cost-saving measures, leading to significant reductions in overhead expenses without compromising service quality or customer satisfaction.
- Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lumber Sales Associate
Lowes Home Improvment
11.2021 - 09.2022
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Moved bulk customer orders with safe operation of forklifts.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Offered guidance on proper lumber storage techniques to customers, improving their satisfaction with purchased products over time.
Cashier
Jack In The Box
10.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma - N/A
Canyon High School
New Braunfels, TXSkills
- Merchandise Organization
- Operating Pallet Jacks
- Monitoring Inventory
- Product Displays
- Product Processing
- Quality Control Guidelines
- Price Checking
- Sanitizing Procedures
- Management Interaction
- Retail Sales
- Training and Mentoring
- Storing Daily Deliveries
- Product Knowledge
- Food Preparation
- Restocking Produce
- Presentation Skills
- Inventory management
- Customer engagement
- Cash handling proficiency
- Team collaboration
- Customer service excellence
- Package handling
- GPS navigation
- Customer service
- Driving and transportation
- Map reading
- Safe driving practices
- Clean driving record
- Loading and unloading
- Valid Driver's license
Timeline
Amazon delivery driver
Logistically straight
03.2025 - Current
Amazon delivery driver
Amazon DSP
07.2024 - 12.2024
Produce Associate
Sam's Club
01.2023 - 01.2024
General Manager in Training
Domino's Pizza
10.2022 - 02.2023
Lumber Sales Associate
Lowes Home Improvment
11.2021 - 09.2022
Cashier
Jack In The Box
10.2020 - 11.2021
High School Diploma - N/A
Canyon High School