Joshua McDade
Calera,AL
Summary
Dedicated hospitality professional with extensive experience in delivering outstanding customer service. Expertise in managing multiple tasks and addressing customer inquiries in fast-paced environments. Committed to teamwork and adaptability, ensuring a clean and organized workspace while effectively meeting dynamic needs.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
05.2024 - Current
- Provided exceptional customer service in high-volume, fast-paced restaurant, enhancing guest experience.
- Took and delivered food and beverage orders accurately, contributing to overall customer satisfaction.
- Resolve customer concerns professionally and efficiently.
- Collaborate with kitchen and front-of-house staff to maintain smooth operations.
- Processed cash and electronic payments accurately, maintaining financial integrity and efficiency.
Customer Service Representative
Primerica
11.2023 - 11.2024
- Cultivated strong relationships with Top Producer members to enhance client satisfaction.
- Assisted clients by answering questions, resolving concerns, and providing ongoing support.
- Built trust and rapport through excellent interpersonal skills.
- Established trust and rapport with clients through effective interpersonal skills.
Team Associate
Walmart
10.2020 - 05.2024
- Ensured timely delivery and maintained a high level of order accuracy.
- Coordinated timely delivery and upheld order accuracy to enhance customer satisfaction.
- Addressed customer inquiries and delivered exceptional service to foster positive shopping experiences.
- Collaborated with team members to achieve daily productivity targets and support team success.
- Maintained organization and efficiency in a fast-paced retail environment.
Education
Associate of Arts - Graphic Design
Jefferson State Community College
Birmingham, AL12.2027
High School Diploma -
Calera High School
Calera, AL05.2022
Skills
- Technical and Software Proficiency
- Effective Communication
- Relationship Building
- Team Collaboration
- Customer service
- Conflict Resolution
- Technical and Software Proficiency
- Leadership
- Strong work ethic
Timeline
Server/Bartender
Buffalo Wild Wings
05.2024 - Current
Customer Service Representative
Primerica
11.2023 - 11.2024
Team Associate
Walmart
10.2020 - 05.2024
Associate of Arts - Graphic Design
Jefferson State Community College
High School Diploma -
Calera High School