Joshua McIlwain
Charlotte,NC
Summary
Resourceful and highly trainable professional with experience adapting to fast-paced technical environments. Exhibits strong commitment to work, complemented by proficient and impactful communication. Committed to contributing to team success and achieving organizational objectives. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gas Technician
Honeywell
04.2025 - Current
- Installed and maintained gas appliances for residential and commercial clients.
- Diagnosed gas system issues and implemented effective repair solutions.
- Diagnosed problems by applying technical knowledge and referencing manuals to identify effective solutions.
- Collaborated with technicians to tackle complex projects, ensuring timely completion and quality standards.
- Provided technical support and training to junior technicians, enhancing their skills in best practices for gas systems.
- Ensured proper documentation of service reports and customer interactions.
Service Consultant / Technician
Randy Marion Honda / Gerry Wood CJDR
04.2022 - 09.2023
- Provided customer-facing support, explaining complex issues clearly
- Diagnosed technical issues, providing actionable solutions that improved customer satisfaction
- Coordinated with technicians to resolve issues, enhancing service response time
- Managed service tickets and documentation to streamline workflow tracking
Lube Technician
Walmart Supercenter
08.2021 - 04.2022
- Operated diagnostic equipment to assess vehicle performance and diagnose issues.
- Conducted inspections to identify and troubleshoot system-related issues, ensuring vehicle reliability.
- Maintained accurate service records and documentation
- Provided timely customer support in a high-volume environment, enhancing customer satisfaction.
- Managed inventory systems to track supplies and streamline ordering process.
Unarmed Security Officer
G4S Secure Solutions
Charlotte, NC
09.2019 - 07.2021
- Monitored security systems, enhancing safety and ensuring compliance.
- Identified security issues, documented incidents, and coordinated with law enforcement.
- Assisted in enforcing facility rules and regulations.
- Managed conflict resolution and addressed disputes in customer service interactions.
- Complied rigorously with company policies regarding safety protocols and procedures.
Service Technician
Aruza Pest Control
01.2018 - 12.2018
- Conducted thorough pest inspections in residential and commercial properties.
- Applied effective pest control treatments using industry-standard equipment and products.
- Educated customers on preventative measures for pest management and maintenance.
- Diagnosed issues and implemented effective solutions to restore functionality
- Educated customers on service outcomes and documented feedback for future reference
Service Technician
Trident Pool Group
01.2015 - 12.2017
- Delivered customer communication and technical support, enhancing user satisfaction and issue resolution
- Troubleshot equipment issues, ensuring timely resolutions and accurate service logs
- Applied appropriate pest control treatments following safety guidelines and regulations.
- Educated clients on prevention methods and pest control best practices.
- Conducted thorough inspections of residential and commercial properties for pest activity.
Education
Cybersecurity Bootcamp -
University of North Carolina At Charlotte
Charlotte, NC12-2024
Automotive Technology -
NASCAR Technical Institute
Mooresville, NC12-2022
Skills
- Troubleshooting
- Effective communication
- Attention to detail
- Safety compliance
- Documentation and reporting
- Network diagnostics
- System configuration
- Windows
- MacOS
- Ticketing systems
- Microsoft Office Suite
- Customer support
- Inventory management
- Technical support
- Conflict resolution
Certification
- CompTIA Security+, In Progress, 11/01/26
- Google IT Support Professional Certificate, 01/01/24
- UNCC Cybersecurity Bootcamp Certification, 01/01/24
- EPA 609 Certification
- ALLDATA Certification
- MOPAR Technical Certifications
Timeline
Gas Technician
Honeywell
04.2025 - Current
Service Consultant / Technician
Randy Marion Honda / Gerry Wood CJDR
04.2022 - 09.2023
Lube Technician
Walmart Supercenter
08.2021 - 04.2022
Unarmed Security Officer
G4S Secure Solutions
09.2019 - 07.2021
Service Technician
Aruza Pest Control
01.2018 - 12.2018
Service Technician
Trident Pool Group
01.2015 - 12.2017
Cybersecurity Bootcamp -
University of North Carolina At Charlotte
Automotive Technology -
NASCAR Technical Institute