Joshua McMillan
Green Lake,WA
Summary
Hospitality • Personalized Service • Client Engagement
Results-oriented professional with a proven track record across hospitality-adjacent service, sales, recovery services, and operations. Known for building trust quickly, cultivating long-term relationships, and delivering high-touch, personalized experiences in fast-paced environments. Strong communicator with a collaborative mindset, exceptional attention to detail, and a calm, solutions-focused approach to guest concerns. Thrives in roles requiring discretion, empathy, and consistency. Completed many marathons, ultra-marathons, 10k ft glacier summits, and a half iron-man.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intern
Adult and Teen Challenge
Spokane, WA
01.2025 - 01.2026
- Supported individuals through highly personal, trust-based interactions requiring discretion, empathy, and professional boundaries.
- Gathered, tracked, and applied personal insights to support individualized plans and improve engagement outcomes.
- Communicated regularly with internal teams to ensure continuity of care and consistent service delivery.
- Assisted with operational reporting, scheduling coordination, and cross-departmental support.
Delivery Driver/Customer Service
self-employed
Mercer Island, WA
11.2021 - 03.2025
- Completed thousands of deliveries on time while maintaining a perfect customer rating.
- Represented partner restaurants professionally through punctuality, courtesy, and attention to detail.
- Navigated time-sensitive logistics while providing friendly, reliable service.
Assembly Technician
Genie Industries
Redmond, WA
03.2024 - 06.2024
- Worked collaboratively in a team-based manufacturing environment building boom lift components to precise specifications.
- Read and executed detailed blueprints with a high degree of accuracy and accountability.
- Followed strict timing benchmarks and quality standards in a fast-paced production setting.
Retail Sales & Customer Experience
Totem Smokehouse
Seattle, WA
03.2022 - 09.2023
- Consistently exceeded sales goals through relationship-based selling and product education.
- Built repeat clientele by understanding customer preferences and guiding confident purchase decisions.
- Managed customer questions, concerns, and objections with professionalism and clarity.
- Supported in-store marketing efforts, including social media engagement.
Assistant Building Supervisor
Evergreen Covenant Church
Mercer Island, WA
06.2021 - 12.2021
- Maintained operational knowledge of HVAC, electrical, security, and facility systems.
- Coordinated schedules and supervised external contractors across multiple projects.
- Balanced competing priorities while maintaining a calm, organized workflow.
- Implemented cost-saving initiatives that reduced monthly expenses by $1,500.
Intern
Teen Challenge
Airway Heights, WA
10.2020 - 04.2021
- Mentoring and guiding people, acting as a role model, motivating through hope and inspiration.
- Taught individuals how to accomplish daily tasks.
- Provided peer support service.
- Created and implemented core recovery plans.
- Assessed the efficacy of implemented plans.
- Educated family members.
- Monitored caseloads.
Carpenter/Laborer
Point Roberts Construction
Point Roberts, WA
10.2019 - 10.2020
- Attention to detail. Carpenters manage large projects and frequently need to take measurements or identify any broken parts of their structures.
- Communication.
- Problem-solving.
- Built the largest standing concrete retaining wall on the Point.
- Worked throughout the year in wind/snow/sleet.
- Dexterity.
Youth Counselor
NEW Alliance Counseling
03.2016 - 03.2019
- Engaged youth and families through a wraparound care model.
- Served as a liaison between families and system representatives.
- Supported individualized care planning while ensuring client voice was prioritized.
Education
Christian Studies - Christian Studies
Grand Canyon University
Grand Canyon, AZ05.2021
GED -
Bellevue College
BellevueSkills
- Guest Experience Personalization
- Relationship Building & Retention
- Service Recovery & Complaint Resolution
- High-End Customer Service
- Preference Tracking & Follow-Up
- Cross-Functional Team Collaboration
- Time Management in High-Volume Settings
- Cultural Sensitivity & Emotional Intelligence
- Process Improvement & Reporting
Certification
• First Aid Certification
• Driver's License
• CPR Certification
• Wilderness First Aid Certification
• AED Certification
• Food Handler Certification
• Certified Recovery Specialist
• Driver's License
• CPR Certification
• Wilderness First Aid Certification
• AED Certification
• Food Handler Certification
• Certified Recovery Specialist
Personal Information
Authorized To Work: US
Timeline
Intern
Adult and Teen Challenge
01.2025 - 01.2026
Assembly Technician
Genie Industries
03.2024 - 06.2024
Retail Sales & Customer Experience
Totem Smokehouse
03.2022 - 09.2023
Delivery Driver/Customer Service
self-employed
11.2021 - 03.2025
Assistant Building Supervisor
Evergreen Covenant Church
06.2021 - 12.2021
Intern
Teen Challenge
10.2020 - 04.2021
Carpenter/Laborer
Point Roberts Construction
10.2019 - 10.2020
Youth Counselor
NEW Alliance Counseling
03.2016 - 03.2019
Christian Studies - Christian Studies
Grand Canyon University
GED -
Bellevue College