Joshua McNeil
St. Petersburg,FL
Summary
Proven leader with a track record of enhancing operational efficiency at Move And Go LLC through data-driven strategies and team development. Skilled in customer relationship management and complex problem-solving, achieving significant improvements in customer satisfaction and team performance. Expertise in preventive maintenance and employee coaching, ensuring high-quality service delivery and workplace safety.
Overview
9
9
years of professional experience
Work History
Landscaper
Pipeline Landscaping
07.2015 - 03.2017
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
Manager
Move And Go LLC
01.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Floor Maintenance Technician
Cleaning Restoration
05.2021 - 01.2022
- Performed routine maintenance checks on equipment, ensuring optimal performance and minimizing malfunctions during operations.
- Collaborated with facility team members to ensure proper care of floors, contributing to a clean and professional environment.
- Enhanced workplace safety through thorough inspections and timely repairs of flooring issues.
- Increased lifespan of flooring materials with regular maintenance, saving on replacement costs.
Delivery Driver
Bell Transport
11.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Mover/Driver/Stage
Fantastic Movers
03.2023 - 10.2023
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Followed verbal and written instructions to properly move and ship products.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Communicated with customers courteously and professionally to drive satisfaction.
Maintenance
Scenic Cleaning
03.2024 - 06.2024
- Reduced equipment downtime by performing timely preventive maintenance tasks.
- Reduced maintenance downtime by establishing a preventive maintenance program for critical equipment.
- Performed preventive maintenance on production line machinery.
- Scheduled and performed equipment maintenance.
Education
Health And Fitness
Wake Technical Community College
Raleigh, NC06.2025
GED -
Vance Granville Community College
Henderson, NC06.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Representative
- Customer Relationship Management (CRM)
- Sales management
- Expense Tracking
- Customer Service
- Computer Skills
- Hiring and Training
- Team Development
- Employee Coaching and Mentoring
Sales
Acknowledgment to Sale product and conduct solidified deals in the years courses providing to the company great sales and customer service.
Timeline
Maintenance
Scenic Cleaning
03.2024 - 06.2024
Delivery Driver
Bell Transport
11.2023 - 02.2024
Mover/Driver/Stage
Fantastic Movers
03.2023 - 10.2023
Floor Maintenance Technician
Cleaning Restoration
05.2021 - 01.2022
Manager
Move And Go LLC
01.2018 - Current
Landscaper
Pipeline Landscaping
07.2015 - 03.2017
Health And Fitness
Wake Technical Community College
GED -
Vance Granville Community College