Joshua McVery
2200 196th ST SE, Unit 21
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Washington Department Of Corrections
Monroe, WA
10.2022 - Current
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted regular inspections to identify safety hazards and enforce compliance with regulations.
- Assisted in conflict resolution among inmates, promoting a peaceful environment.
- Documented incidents accurately to ensure thorough reporting and analysis for investigations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Trusted Referee
ID.me. Average Hours: 40/week $52,0000 Annual
Tampa, FL
06.2021 - 07.2022
- Actively listened to customers, addressed concerns promptly, and escalated significant issues to supervisor for resolution.
- Completed paperwork, identified discrepancies, and resolved them in a timely manner to ensure accuracy.
- Verified customer identity by checking identification documents and personal information against company records. and validate all uploaded documents supporting identification.
Cable Technician
Spectrum. Average Hours: 40/week. $35,000 Annual
St. Petersburg, FL
02.2021 - 05.2021
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Executed new connects, reconnects, disconnects, and service changes for residential and commercial customers, ensuring seamless service transitions.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Installed and configured new devices and system components.
- Coordinated installations and relocations for new and existing users, enhancing customer satisfaction through timely service delivery.
- Established connections between components to facilitate system functionality. to exterior cable systems and tested connections for adequate power and functional links.
- Constructed communication systems by integrating wiring and switching components.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Satellite Technician
Dish Network Average Hours: 40/week $34,000 Annual
Charlotte, NC
03.2019 - 09.2020
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Made over 200 home visits to inspect, repair or install satellite systems.
- Conducted over 200 home visits to inspect, repair, or install satellite systems, ensuring customer satisfaction and system reliability.
- Tested equipment functionality, diagnosing problems quickly and accurately to deliver effective solutions.
- Stayed up-to-date on changes in Satellite technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
- Facilitated cable installation through various access points, enhancing the functionality of satellite systems.
- Identified and diagnosed issues to establish repair protocols.
- Handled service requests during and after business hours, maintaining customer service continuity.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Information Technology Specialist/ Grade Level: E4
63rd ESB. Average Hours: 40+/week. $34,000 Annual
Fort Stewart, GA
04.2015 - 03.2019
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware and software to establish efficient work stations for employees.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Reviewed system hardware components to recommend upgrades for enhanced functionality. and software and suggested modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and input commands to troubleshoot areas.
- Conducted malware removal procedures to protect user data integrity., ransomware and other threats from laptops and desktop systems.
- Explained technical information clearly to non-technical individuals, facilitating better understanding and usage.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
Information Technology Specialist/ Grade Level: E4
USACISA-P. Average Hours: 40+/week, $32,000 Annual
Yongsan, Korea
05.2014 - 05.2015
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
- Provided ongoing support and training through classes, webinars, and clear communication of system changes to enhance user experience.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed server room, wireless network, server infrastructure, audiovisual equipment, laptops, and video conferencing equipment to ensure optimal performance and reliability.
- Set up network profiles, security permissions and file sharing systems.
- Resolved various technical issues across multiple systems and applications for customers and end-users in different time zones, ensuring timely and effective solutions.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
Education
High School Diploma -
South Rowan High School
China Grove, NC06.2013
Information Technology Advance Individual Training
Fort Gordon02.2014
Skills
- Correctional facility procedures
- Crisis intervention
- Incident management
- Firearm operations trained
- Physical restraint
- Behavioral observation
- Emergency response
- First aid training
- Crisis de-escalation
- Physical intervention
- Security protocols
- Firearm operations
Personal Information
Title: Information Technology Specialist
Timeline
Correctional Officer
Washington Department Of Corrections
10.2022 - Current
Trusted Referee
ID.me. Average Hours: 40/week $52,0000 Annual
06.2021 - 07.2022
Cable Technician
Spectrum. Average Hours: 40/week. $35,000 Annual
02.2021 - 05.2021
Satellite Technician
Dish Network Average Hours: 40/week $34,000 Annual
03.2019 - 09.2020
Information Technology Specialist/ Grade Level: E4
63rd ESB. Average Hours: 40+/week. $34,000 Annual
04.2015 - 03.2019
Information Technology Specialist/ Grade Level: E4
USACISA-P. Average Hours: 40+/week, $32,000 Annual
05.2014 - 05.2015
Information Technology Advance Individual Training
High School Diploma -
South Rowan High School