JOSHUA MELENDEZ
Clermont,FL
Summary
Management professional with a proven track record of meeting challenges in complex organizations. Recognized for collaborative skills that contribute to company growth and success. Thrives in fast-paced environments with pockets of ambiguity, consistently delivering results. Demonstrates a stellar command in achieving win-win outcomes and navigating cross-functional teams. Experienced in regional-level administration/HR support, providing assistance to multiple teams across Central Florida. Recently gained valuable experience in automotive sales, further enhancing communication and financial skills in fast-paced situations.
Overview
11
11
years of professional experience
Work History
Sale Professional
Headquarter Honda
06.2023 - Current
- Delivered exceptional customer service and in-depth product knowledge during vehicle presentations.
- Developed specialized presentations for diverse client demands.
- Navigated complex interactions and situations by employing excellent communication techniques.
- Maintained top-notch customer service while facilitating delicate financial exchanges.
- Excelled in managing fast-paced and unpredictable situations.
General Manager
Mister Car Wash
10.2021 - 06.2023
- Inspire your team members to achieve professional and personal goals
- Foster an inclusive, people-focused work environment
- Consistently create positive, memorable experiences for our customers
- Ensure wash quality and Mister's brand standards are upheld
- Take ownership of your store's financial performance and identify growth opportunities
- Adopt a strategic approach to staffing and scheduling that maximizes return on investment in labor
- Lead store initiatives and form community partnerships
- Oversee all training of current and new team members at the car wash
- Recruit, interview, and hire new team members and perform all HR responsibilities
- Work with software programs and applications, including Microsoft Office, our point-of-sale system, HR systems, and more
Regional Development Specialist
Mister Car Wash
02.2022 - 11.2022
- Developed and trained new and current Managers on various administrative responsibilities such as: Recruiting, administrative functions, onboarding, HR compliance, Operational Leadership training, effective schedule/labor usage, and many more
- Worked in a region with 40 stores, partnered with another RDS
- Strong and effective communication skills, interpersonal skills, training and development skills
- Strong understanding of all company policies and proper usage of chain of command
- Worked closely with 6 Regional Managers to assist struggling locations/managers
Operations Manager
Epic Theatres
11.2015 - 04.2017
- Operations managers, in charge of overseeing the production of concession stands and customer satisfaction
- Scheduled a roster of up to 60 employees
- Schedule the automatic movie playing system weeks ahead of time to post pre sales online
- Made hiring decisions to align with our season and off season needs
Crew Member
McDonald’s
06.2014 - 11.2015
- Sustained operational efficiency in both kitchen and front-end services.
- Promoted to trainer shortly after promotion, oversaw training and acclimation of new hires.
- Supported duty manager by overseeing waste procedures and conducting inventory checks.
Education
Valencia College
Orlando, Fl05.2017
Skills
- Operational Management
- Applied Mathematics Skills
- Effective Communication
- Effective Time Management
- Talent Acquisition
- Workforce Development
Timeline
Sale Professional
Headquarter Honda
06.2023 - Current
Regional Development Specialist
Mister Car Wash
02.2022 - 11.2022
General Manager
Mister Car Wash
10.2021 - 06.2023
Operations Manager
Epic Theatres
11.2015 - 04.2017
Crew Member
McDonald’s
06.2014 - 11.2015
Valencia College