Joshua Mellberg
Alpena,MI
Summary
Dynamic leader with a proven track record at Allied Universal Security, specializing in people management and strategic planning. Successful in enhancing team efficiency and customer satisfaction by utilizing conflict de-escalation and risk analysis skills. Achieved significant business goals through a commitment to improving service delivery and operational success.
Overview
15
15
years of professional experience
Work History
Armed Security Supervisor
DK Security
Alpena, MI
08.2024 - Current
- Investigated complaints from staff regarding security issues or concerns.
- Responded quickly to emergency situations such as bomb threats, robberies, fires.
- Monitored and logged key and key card issuance.
- Supervised and authorized entry of employees, visitors or authorized persons.
- Investigated security alarms, altercations and suspicious activity.
- Mentored employees in handling issues with customers, tenants and other individuals.
- Supervised a team of armed guards and ensured compliance with safety protocols.
Armed Security Officer
Allied Universal Security
Alpena, MI
03.2024 - 08.2024
- Delegated team tasks and assigned security personnel to posts or patrols.
- Inspected and adjusted security equipment to ensure proper operation.
- Monitored access control systems to ensure only authorized personnel were allowed entry to premises.
- Investigated reported incidents to protect company assets.
- Performed regular patrols of the facility to identify potential security risks or hazards.
- Maintained order and safety while providing customer service and information to facility visitors.
- Dispatched officers when needed and provided guidance throughout their shift if required.
Forklift operator / Grader
Decorative Panels Inc.
Alpena, MI
07.2020 - 02.2024
- DPI made decorative panels out of hard brown pressed board
- As Grader/ Forklift operator, I oversee the grade of the pressed products and using fork trucks to organize board
- Hundreds of thousands of graded boards organized and stacked as instructed
- Operated 20 platen 16-foot-long press
- Assisted in numerous press washes, maintenance, and overall operation
Night Auditor
Ramada Inn
Alpena, MI
02.2020 - 06.2020
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Managed cash deposits and audited daily operations paperwork to ensure accuracy.
- Provided exceptional customer service, addressing guest needs and ensuring satisfaction at the Ramada Inn.
- Maintained high standards of accuracy in financial transactions and operational documentation.
Operations Manager
KTM Mfg.
Alpena, MI
07.2018 - 02.2020
- Maintained accurate inventory records to track stock levels and minimize costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Presented performance and productivity reports to supervisors.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
CNC Lathe Operator
KTM Mfg.
Alpena, MI
08.2017 - 07.2018
- Installed correct tooling according to machine set-up sheets.
- Operated hoists, cranes and other material handling equipment to lift heavy work pieces or move loads.
- Read programming instructions and product blueprints to determine sequences and dimensional requirements.
- Kept parts within close tolerances of design standards to maintain optimal quality.
- Provide assistance in troubleshooting problems related to programming errors or part quality issues if needed.
- Fabricated various parts using multiple machines at once.
Insurance Agent
Modern District Financial
Traverse City, MI
11.2017 - 12.2017
- Advised customers on the best ways to minimize risks associated with their assets.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Sought out new clients and developed clientele by networking to find new customers.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Lead Assistant Manager
MC Sports
Alpena, MI
04.2015 - 04.2017
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Assisted in the recruitment, interviewing, and hiring of new employees.
- Produced thorough, accurate and timely reports of project activities.
- Handled cash transactions accurately while ensuring proper security protocols were followed.
- Enforced disciplinary actions when necessary according to company guidelines.
Solutions Specialist
Verizon Wireless
Alpena, MI
11.2014 - 04.2015
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed updates, installed new components and set up programs.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Maintained up-to-date knowledge of product features, pricing plans, warranties.
- Assisted customers in selecting the most suitable products for their requirements.
- Identified customer needs and provided tailored solutions to meet them.
Assistant Manager
Mancino's Pizzeria And Restaurant
Alpena, MI
04.2010 - 11.2014
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Created reports on sales trends, inventory levels, and financial data.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associates in Business Management - Business Management
Alpena Community College
Alpena, MI04-2015
High School Diploma -
Alpena Senior High
Alpena, MI06.2010
Skills
- People management
- Business management
- Sales
- Cold calling
- Customer service
- Strategic planning
- Calm under pressure
- Punctual
- Inventory management
- Dedicated
- CPR
- Conflict de-escalation
- Risk analysis
Certifications/Skills/Interests
Concealed Pistol License, CPR certified Adult-child-infant, Programming CNC lathes, People and business management, Sales, Cold calling, Customer service, Strategic planning, Calm under pressure, Punctual, Inventory management, Serve safe certified, Licensed to sell health insurance in MI, Dedicated, CPR, Conflict de-escalation, Hunting, Fishing, Target Shooting, My Kids, Jeep off roading, Learning new skills, Reading
References
References available upon request.
Timeline
Armed Security Supervisor
DK Security
08.2024 - Current
Armed Security Officer
Allied Universal Security
03.2024 - 08.2024
Forklift operator / Grader
Decorative Panels Inc.
07.2020 - 02.2024
Night Auditor
Ramada Inn
02.2020 - 06.2020
Operations Manager
KTM Mfg.
07.2018 - 02.2020
Insurance Agent
Modern District Financial
11.2017 - 12.2017
CNC Lathe Operator
KTM Mfg.
08.2017 - 07.2018
Lead Assistant Manager
MC Sports
04.2015 - 04.2017
Solutions Specialist
Verizon Wireless
11.2014 - 04.2015
Assistant Manager
Mancino's Pizzeria And Restaurant
04.2010 - 11.2014
Associates in Business Management - Business Management
Alpena Community College
High School Diploma -
Alpena Senior High