Joshua Mercado
Houston,DE
Summary
Motivated individual with a continuous learning mindset, I enhanced unit capabilities in the US Army by managing advanced fire direction control solutions, achieving streamlined operations. At Starbucks, I fostered customer loyalty and satisfaction through exceptional service and problem resolution. My collaborative teamwork and multitasking proficiency have consistently improved organizational efficiency and effectiveness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fire Direction Control Specialist
US Army
Fort Stewart, GA
04.2023 - Current
- Evaluated fire direction control software and equipment for potential integration into unit operations, recommending appropriate solutions to enhance overall capabilities.
- Streamlined reporting processes within the unit, improving overall record-keeping accuracy and accessibility of crucial data.
- Ensured accurate target acquisition by meticulously analyzing target information and location data.
- Reduced response time for fire missions by streamlining the information distribution process among team members.
Barista Shift Lead
Starbucks
Houston, TX
08.2022 - 02.2023
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma -
Milby High School
Houston, TX08.2021
Skills
- Collaborative Teamwork
- Continuous learning mindset
- Active listening abilities
- Cardiopulmonary Resuscitation
- Multitasking proficiency
- Digital Communications
Certification
- Combat life saver Training - Current
Languages
Spanish
Full Professional
Timeline
Fire Direction Control Specialist
US Army
04.2023 - Current
Barista Shift Lead
Starbucks
08.2022 - 02.2023
High School Diploma -
Milby High School