Joshua Michieka
Winter Garden,FL
Summary
Dynamic professional with a proven track record at The Walt Disney Company, excelling in customer service and work planning. Enhanced team productivity and customer satisfaction through effective communication and project management. Skilled in data entry and relationship building, consistently achieved project deadlines and objectives, contributing to a collaborative and results-driven work environment. Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
1
1
year of professional experience
Work History
Coordinator
The Walt Disney Company
07.2024 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Custodian
The Walt Disney Company
05.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Trainer
The Walt Disney Company
01.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Trained and mentored 10+ new personnel hired to fulfill various roles.
Disney College Program Intern
The Walt Disney Company
06.2023 - 05.2024
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
- Collaborated with team members to maintain cleanliness and organization of various areas within the park.
- Remained flexible with scheduling demands, accommodating changes as needed during peak periods or special events.
- Cultivated a positive work environment by consistently demonstrating enthusiasm, initiative, and a strong work ethic throughout the internship experience.
Education
Associate of Arts - English
Hudson County Community College
Jersey City, New Jersey05.2022
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Presenting Ideas and Plans
- Project assistance
Timeline
Coordinator
The Walt Disney Company
07.2024 - Current
Custodian
The Walt Disney Company
05.2024 - Current
Trainer
The Walt Disney Company
01.2024 - Current
Disney College Program Intern
The Walt Disney Company
06.2023 - 05.2024
Associate of Arts - English
Hudson County Community College
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
Tom BrunoTom Bruno
Strategic Sourcing Category Manager at Walt Disney Company-Disney Cruise LineStrategic Sourcing Category Manager at Walt Disney Company-Disney Cruise Line
Jaedon Minniefield-FortierJaedon Minniefield-Fortier
Production Artisan at The Walt Disney Company/Disney Live EntertainmentProduction Artisan at The Walt Disney Company/Disney Live Entertainment
SAMMIA PRATTSAMMIA PRATT
Business Affairs Director at The Walt Disney Company - Disney InstituteBusiness Affairs Director at The Walt Disney Company - Disney Institute
Barry MorrisBarry Morris
Nurse Unit Supervisor at Orange County Corrections DepartmentNurse Unit Supervisor at Orange County Corrections Department