Joshua Michilena
Pompano Beach,FL
Summary
College student with years of guest-facing experience providing an environment centered on hospitality. Adaptable and detail oriented by providing strong guest engagement, teamwork, and building positive relationships. Passionate about history and education, with a desire to create a welcoming and meaningful learning experience for visitors of all ages about the history of south Florida, while supporting educational programming and community outreach.
Overview
1
1
Language
5
5
years of professional experience
Work History
Host/Food Runner
Sicilian Oven
Lighthouse Point, FL
11.2022 - 03.2026
- Greeted and seated guests during peak shifts, effectively managing walk-in flow.
- Handled high-volume phone inquiries and communicated special requests to kitchen.
- Handled cash register, provided accurate change, and took customer orders with precision to enhance customer satisfaction.
- Managed host stand cash-outs and nightly shift reports, handed accurate info to managers.
- Trained team members on delivering efficient customer service, improving guest experiences for both takeout and dining in.
Cashier Team Member
Michael's Arts & Crafts Store
Pompano Beach, FL
11.2020 - 03.2022
- Processed customer transactions on POS terminal, ensuring efficient cash handling and customer satisfaction.
- Trained new hires on register procedures and cash-counting methods to enhance team competency and accuracy.
- Mentored part-time colleagues on peak-shift procedures and customer service techniques to improve team performance during busy weekends.
- Provided detailed information on crafting supplies to assist customers about crafting materials and recommended alternatives when items were out of stock
Education
Associate of Arts - History
Broward College
Fort Lauderdale, FL06-2025
Bachelor of Arts - History
Florida Atlantic University
Boca Raton, FL07-2026
Skills
- Point of Sale system
- Cash handling
- Attention to detail
- Guest engagement
- Team collaboration
- Adaptability
- Positive attitude
- Relationship building
- Composure under pressure
- Public speaking
- Fact-checking
- Research gathering
- Open to criticism
- Computer literacy basics
Languages
Spanish
Professional
Timeline
Host/Food Runner
Sicilian Oven
11.2022 - 03.2026
Cashier Team Member
Michael's Arts & Crafts Store
11.2020 - 03.2022
Associate of Arts - History
Broward College
Bachelor of Arts - History
Florida Atlantic University