JOSHUA MIDDS
Huntsville,Alabama
Summary
DoD Secret Security Clearance
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Strong foundation in information technology with proven experience in help desk and end-user support. Eager to apply technical expertise to enhance enterprise-level IT service delivery and user satisfaction.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Five Stones Research Corporation
08.2022 - 04.2025
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Support Specialist
Madison County Sheriff Department
02.2018 - 07.2022
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
Education
Master of Science - Business Analytics And Strategic Leadership
Athens State University
Athens, AL08-2022
Bachelor of Science - Information Assurance And Management Information
Athens State University
Athens, AL08-2021
Skills
Technical troubleshooting
Technical support
Microsoft outlook
Software installation
Office 365
Remote support
Ticket management
Network diagnostics
Customer service
Software diagnosis
Desktop support
Technical issues analysis
Performance testing
Process Improvement
Certification
Comp TIA Security+
Timeline
IT Support Specialist
Five Stones Research Corporation
08.2022 - 04.2025
IT Support Specialist
Madison County Sheriff Department
02.2018 - 07.2022
Master of Science - Business Analytics And Strategic Leadership
Athens State University
Bachelor of Science - Information Assurance And Management Information
Athens State University
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