Joshua Miller
Manvel,TX
Summary
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas as I have a strong sense of responsibilities and quality focus. Authorized to work in the US for any employer. Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Type] industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Pyburns
Houston, TX
06.2023 - Current
- Supervision of employees(7-20 depending on time of day)
- Assist in Cash Handling
- Assist in overall security of store
- Customer Service
- Cleaning of store
- Closing store.
Armed Security Officer
Apex Security Group
Houston, TX
11.2022 - Current
- Communicates event policies and enforcement procedures to personnel, patrons and visitors for the purpose of ensuring their understanding and the potential consequences of violation
- Intervenes in potential conflicts for the purpose of minimizing disruptions of event activities and/or injury to involved parties
- Monitors patrons, and visitors during assigned events within a variety of environments; for the purpose of ensuring the safety and welfare of staff, patrons, and visitors
- Prepares documentation (e.g
- Incident and activity reports, security logs, etc.) for the purpose of providing written support and/or conveying information
- Refers incidents to appropriate site personnel (e.g
- Injuries, altercations, suspicious activities, etc.) for the purpose of ensuring follow-up in accordance with administrative guidelines
- Reports observations and incidents relating to specific patrons and visitors (e.g
- Accidents, fights, inappropriate social behavior, violations of rules, etc.) for the purpose of communicating information to appropriate instructional and/or administrative personnel for follow-up action
- Work in partnership with all local, state, federal agencies in a manner that completes all tasks needed for effective event
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and
Personal Protection Officer
Houston, TX
04.2022 - Current
- Ensure the overall safety and security of designated Principals and their property
- Provide close protection to Principals at various venues, events, business meetings, personal trips, etc
- Required to drive Principals to various personal/business venues and/or additional off-site assignments
- Demonstrate proficiency in use and proper maintenance for all equipment used in support of the protective operations program (i.e
- Vehicles, medical supplies, communications devices, etc.)
- Must maintain an acceptable professional appearance
- Must be able to communicate with the Principal's, staff, coworkers, and other third-party vendors utilizing a customer service approach
- Capable of adapting to various tasks that would be assigned outside of traditional security operations/roles
- Ability to interact with children
- Capable of on-the-spot critical thinking and improvisation
- STRONG emotional intelligence and self-awareness
- Must be comfortable in a variety of social settings, with ability to socially engineer desired outcomes
- Traveling when required, both domestic and international
- Performing a variety of tasks around the Principal's property as required
- Conduct ourself in a manner which contribute to a positive and professional work environment
- Conduct advance work for routes, venues, and travel trips
- Agents must have proficient writing skills to complete detailed reports
- Coordinate with Principal's staff and outside personnel, to facilitate seamless operations for our Principals
- Capable of responsibly engaging to an active threat against the Principal
- Be proficient in defensive tactics, in order to de-escalate, or actively engage in potential threats against the Principals
- Must be willing and able to respond to emergency situations including potential threats, natural disasters, car accidents etc.
Armed Security Officer
Tier 1 Security
Houston, TX
01.2023 - 06.2023
- Protect stipulated individuals and climes from physical attack, harassment, vandalism, and other forms of unauthorized and abusive treatment
- Utilize all de-escalation tactics in force continuum; to combat, defend, and de-escalate extreme attacks that supersede a non-violent approach
- Maintain and ensure that weapons and other protective equipment are maintained and secured always
- Attend refresher training on weapon use when necessary
- After noteworthy development, complete and submit incident reports to supervisors and management
- Adopt and use the appropriate security measures and equipment at all times
- Ensure uniforms, first aid and trauma packs remain clean, tidy, and uncluttered always
- Research and implement new security measures or revert to old ones if required
- Regularly patrol designated areas to check for security or safety risks
- Prevent unauthorized access to an asset, building, and equipment
- Keep and monitor body-cam, and personal radio for potential hazards or issues
- Respond to incidents and emergencies immediately and promptly
- In extreme cases, coordinate with the police and other law enforcement personnel
- Build and develop cordial relationships with all Emergency services
- Detain violators and intruders to private or government properties
- Draft and document shift activities
- Inform intruders of policy and procedures and restrain trespassers
- Complete preventive maintenance requirements to ensure the operation of security equipment and surveillance cameras
- Maintain the company's reputation and stability by complying with legal regulations
- Provide excellent customer service
- Adhere to company or business service and operation standards
- Follow the procedure for various initiatives such as fire prevention, traffic control, and accident investigations
- Comply with local, state, and federal laws
- Remain flexible in an ever-changing environment and adapt to different situations.
Rescue Operator
Industrial Performance Services
Houston, TX
08.2021 - 02.2023
- Maintains all rescue, communication, air monitoring equipment and uses highly technical and specialized equipment for the rescue, stabilization, and mitigation of emergencies involving medical calls, rope rescue, confined space, trench and excavation, and other specialized and technical rescues
- Performs on-going monitoring of job conditions, equipment resources, personnel and reports observations and recommendations to supervisor to insure safety is maintained at all times
- In case of accident, locates the patient, assesses any injuries, packages for extrication, removes patient from the threatening environment and turns over to EMS for medical attention and transport
- Renders first aid and CPR to the level of training.
Personal Protection Officer
Top Gun Security & Investigations
Houston, TX
04.2022 - 12.2022
- Provides static and fluid professional presence
- Advises on best security steps to ensure clients person or property is best secured
- Provides roving patrol or post duties
- Maintains vigilant for any possible risks and mitigates at earliest interception
- Maintains current Level 3 & 4 license
- Maintains adequacy in medical, weapons, and various forms life saving training, while constantly engaging in additional training to further skill sets
- Has high level of critical thinking and professional etiquette.
Juvenile Detention Officer (Youth Development Officer)
Harris County Juvenile Probation Dept.
Houston, TX
08.2019 - 05.2021
- Maintained supervision and control of all juveniles at all times
- Made recommendations involving the formulation of rehabilitation plans and treatment of juveniles
- Provided crisis intervention and restraint when necessary utilizing behavioral management when necessary.
Perishable Customer Representative
H-E-B Grocery
01.2018 - 12.2019
- Provided dynamic customer service in a retail store setting
- Listened attentively to customer questions regarding products and assists them with selections
- Memorized company offerings; contributing to a 10% sales increase for 3 quarters by communication product benefits in relation to the customer.
Receiving Supervisor
Floor and Decor
01.2017 - 12.2018
- Participated in daily Operations team meetings to be abreast of shifts, priorities and keeping communication open and continuous
- Processing new merchandise (unpacking, hanging, etc) and delivering it to the floor
- Maintain and develop a productive receiving department
- Brainstormed and implemented strategies to minimize store costs and ultimately raise profit.
Education
Business Administration -
North Carolina Tarheel Challenge Academy
01.2013
High school diploma or GED -
12.2007
Skills
- Crisis Intervention (8 years)
- 5S (7 years)
- Behavior Management (2 years)
- Content & Data Research
- HAZWOPER 40HR (1 year)
- HAZMAT Technician (1 year)
- LOTO (5 years)
- Office experience (5 years)
- Microsoft Office (9 years)
- Shift management (4 years)
- Leadership (3 years)
- Training & development (2 years)
- Time & attendance systems
- Time management (4 years)
- Schedule management (2 years)
- Security (3 years)
- Analysis skills (10 years)
- CCTV (2 years)
- Management
- Surveillance (3 years)
- HIPAA (1 year)
- Verbal De-escalation (3 years)
- Crisis Management
- Writing Skills
- Conflict Management
- Strategic Planning
- Workforce Management
- Performance Management
- Policy Implementation
Certification
- First Aid Certification
- Hazardous Waste Operations & Emergency Response Training
- Commissioned Security Officer
- Firearms License
- License to Carry
- Concealed Carry
- Open Carry
- Personal Protection Officer
- Guard Card
- Baton Permit
- CPR Certification
- Armed Security License
- BLS Certification
Assessments
Work style: Reliability, Proficient, 08/01/21
Timeline
Manager
Pyburns
06.2023 - Current
Armed Security Officer
Tier 1 Security
01.2023 - 06.2023
Armed Security Officer
Apex Security Group
11.2022 - Current
Personal Protection Officer
04.2022 - Current
Personal Protection Officer
Top Gun Security & Investigations
04.2022 - 12.2022
Rescue Operator
Industrial Performance Services
08.2021 - 02.2023
Juvenile Detention Officer (Youth Development Officer)
Harris County Juvenile Probation Dept.
08.2019 - 05.2021
Perishable Customer Representative
H-E-B Grocery
01.2018 - 12.2019
Receiving Supervisor
Floor and Decor
01.2017 - 12.2018
Business Administration -
North Carolina Tarheel Challenge Academy
High school diploma or GED -
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