Joshua Miller
Jacksonville,FL
Summary
A driven, experienced manager of both hospitality and outside sales, as well as a focused and compassionate individual producer with a knack for people. Consistently providing personalized, integrated solutions to clients who have a need for a more efficient method of service for everyday use. Goal oriented with the ambition to become successful in any environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Banker
Bank Of America, N.A.
Jacksonville, FL
06.2022 - Current
- Reviewing, identifying, and communicating specific intricacies of a client’s financial life using their Bank of America profile. (Spending, Saving, and Borrowing.)
- Using a goals-based approach to pair the clients intentions and hopes with the appropriate solution/product for said need.
- Organized client follow-up to ensure activation and document submission for new credit and deposit products. Multiple follow-up meetings to coordinate larger products and debt reconstruction.
- Problem solving complex situations with the clients experience being top-of-mind.
Account Manager
AT&T
Jacksonville, FL
10.2021 - 03.2022
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Began as a Door-to-Door Salesperson
- Promoted to handling accounts and actively solving customer’s issues, while also offering a service that will compile multiple day-to-day services into one package. Driving a company vehicle all hours of the day (and sometimes night) to make it happen.
- Creating personal relationships, and churning healthy impulse to leave the guest highly satisfied.
Crew Member - General Manager
Tropical Smoothie Cafe
Jacksonville, Florida
10.2018 - 10.2021
- Began as a Crew Member and was promoted 3 times throughout my tenure with Tropical Smoothie Cafe.
- Before GM, I traveled to different cafes to provide guidance and critical assessment of the cafe’s performance, and the GM’s performance. Often hiring, onboarding, and training new employees. Providing coaching to associates and managers, and providing senior management with a report and summary of each visit.
- Reporting to the Director of Operations and the District Manager on what the GM’s biggest area of improvement was, as well as the store’s areas of improvement.
- Handling P&L, Inventory, Ordering, Staff, and all other store operations for my cafe.
- 100% Food Safety score upon Federal inspection.
Education
High School Diploma -
Oakleaf High School
Orange Park, FL05-2019
Skills
- Cross-Selling and Partner Referrals
- Consumer Banking
- Regulatory Compliance
- Customer Service
- Cost Control
- Team Development
- Health Inspections
- Microsoft
Affiliations
- Religious Missions
Accomplishments
- Junior Achievement: Junior Business Challenge Regional Champion, National Runner up.
Certification
- ServSafe Managerial Certification
References
References available upon request.
Timeline
Senior Banker
Bank Of America, N.A.
06.2022 - Current
Account Manager
AT&T
10.2021 - 03.2022
Crew Member - General Manager
Tropical Smoothie Cafe
10.2018 - 10.2021
High School Diploma -
Oakleaf High School